Communication Skills, Customer Service Evaluation, Customer Support/Service, Detail Oriented, Hearing Impairment, Heavy Lifting, Keyboards, Lift/Move 40 Pounds, Lift/Move 50 Pounds, Lift/Move 70 Pounds, Order Picking/Packing, Problem Solving Skills, Regulations, Resolve Customer Issues, Special Needs, System Operations, Team Player, Track Customer Issues
Requirements and Description Wheelchair Agent Video Link: https://www.youtube.com/watch?v=lLqldl7T7JA Essential Functions / Key Responsibilities * Assist passengers with a smile and friendly face through arrival and check-in processes; emphasis with support for passengers with special needs such as passengers needing wheelchair assistance, visually impaired, deaf, and unaccompanied minors * Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems. * Direct passengers through Customs, Immigration, and Quarantine. * Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival. * Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software. * Oversee all customer services issues related to wheelchair bound customers. * Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position. * Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. * Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. * Must be able to work in cramped or high places. * Must be able to carry heavy items up and down jet way stairs. Basic Qualifications * One+ year of relevant experience. Prior customer service experience is a plus. Must be open minded and ready to work as part of a detail-oriented team. * Must be a local (in-state) resident. * Successfully pass pre-employment drug screen and background check. * Must be at least 18 years of age. * Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. * Must complete ramp and SIDA training to obtain airport authority identification security. * Excellent customer service skills. * Strong work ethic. * Ability to work in a team-oriented environment. * Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. * Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. * Able to communicate information and instructions verbally and/or via radio equipment. * Able to communicate effectively in a professional manner. * Able to work quickly and efficiently to meet tight time restrictions. * Must be a local (in-state) resident. * Successfully pass pre-employment drug screen and background check. * Must be at least 18 years of age. * Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. * Must complete ramp and SIDA training to obtain airport authority identification security. * Excellent customer service skills. * Strong work ethic. * Ability to work in a team-oriented environment. * Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role. * Able to understand documents, learn and follow ticketing procedures, and other rules and regulations. * Able to communicate information and instructions verbally and/or via radio equipment. * Able to communicate effectively in a professional manner. * Able to work quickly and efficiently to meet tight time restrictions. Unifi is an equal opportunity employer. "Unifi is committed to equal opportunity employment regardless of race, color, ancestry, r