Aisles Online Service Lead

Additional Considerations (if any):
Night & Weekend Shifts Required
-

At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and eachother.

Job Description:

Job Title: Aisles Online Service Lead

Department: Aisles Online

FLSA: Non-Exempt

General Function:

Assists in managing overall daily center operations and directs labor.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

• Adheres to company policies and store guidelines.
• Reports to work when scheduled and on time.
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call including taking customers' orders.
• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Provides prompt efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important person.
• Smiles and greets employees in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the center.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists in customer relations and handles customer complaints as needed.
• Supervises and directs the work of all employees.
• Organizes and plans labor usage for efficiency and cost control.
• Maintains in-house quality control including cleaning, handling of equipment and merchandise.
• Communicates with supervisors regarding labor needs, receiving, storage, rotation and delivery issues.
• Responds to questions and issues from employees and customers.
• Attends and participates in meetings.
• Maintains employee records and documents employee interactions.

• Performs other job related duties and special projects as required.
• Trains new employees.
• Completes employee performance reviews and participates in productivity reviews.

• Must have the ability to use logical or scientific thinking to solve problems and with several abstract and concrete variables.
• Must have the ability to do arithmetic, Algebraic and Geometric calculations.

• High school graduate or equivalent education preferred.
• 6-months to 1-year similar or related job experience preferred.

• Responsible for instructing, assigning work, reviewing work, planning work of others, maintaining standards, coordinating activities, allocating personnel and acting on employee problems.
• Has authority to recommend employee disciplinary action.

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Must be able to be on feet (standing and walking) for 6-8 hours a day.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.