Alarm Dispatch Operator / Customer Service

Job description

Central Station Alarm Dispatcher / Customer Service Wanted!

Long Island based security monitoring company located in the South Nassau Area is looking for motivated individuals to be a part of our customer service / central station / data entry departments. Job duties to include data entry, dispatching alarms to proper authorities and notifying customer of alarm conditions and answering incoming calls.

Enter customer account information into account database. Monitor alarm signals and respond to alarms using the information provided on instruction screens. Places necessary outgoing calls to verify an alarm, dispatch the proper authorities, and notify responsible parties. Needs the ability to remain calm and speak clearly to customers. Properly documents all responses for the alarm within the alarm monitoring software. Other duties to be assigned as needed.

Great Benefits
- Flexible Work Shift and Hours
- 401k with Employer Match
- Available Health Insurance
- Paid Vacation Time After 1 Year

Requirements
Candidates must possess a minimum of one year customer service or call center experience.
Excellent verbal and written communications skills are a must.
Knowledge of basic computer functions including Microsoft Windows.
Ability to type 20 Wpm minimum.
Candidates must possess strong organizational skills, ability to multi-task and be detail oriented.
High School Diploma or equivalent is required.

Bilingual English / Spanish a Plus
Excellent communication and customer service skills.
Reliable work ethic.
Ability to complete tasks in a timely manner.
Needs the ability to prioritize. Needs the ability to work independently or as a team member.
Must have the flexibility to work weekends or other shifts.
Benefits available.

Job Type: Full-time