Alarm Monitor - Customer Service

Become an NSOC Operator at GardaWorld: Competitive Pay & Career Growth!

As an NSOC Operator, you will play a critical role in monitoring and maintaining the operational integrity of GardaWorld’s fleet, applications, and processes. You will be responsible for overseeing the real-time flow of information, responding to phone calls, and monitoring events and ensuring the safety and security of personnel, clients, and assets. Your keen attention to detail, quick decision-making, and ability to effectively communicate and coordinate with various stakeholders will be essential for success in this role.

What’s in it for You

• Competitive Salary: $22.00 - $23.00 / hour
• Work Site Location: St. Louis, MO
• Set Schedule
• Career Growth: Career growth opportunities at GardaWorld

Current Openings (subject to change):

Full-Time 2nd Shift

• 2nd Shift: Tuesday - Saturday 3:00 PM - 11:30 PM
• 2nd Shift: Tuesday - Saturday 3:00 PM - 11:30 PM

Full-Time 3rd Shift

• 3rd Shift: Thursday - Monday 11:00 PM - 7:30 AM

Your Responsibilities:

• Monitor and analyze real-time data feeds, including cameras, alarms, and communication systems.
• Respond promptly to phone calls, alarms, and emergencies by following established protocols and procedures.
• Coordinate with internal corporate departments and local branches to effectively manage events.
• Maintain accurate records of events, actions taken, and communications in the incident logging database tool.
• Provide clear and concise communication to stakeholders during an event, ensuring accurate and timely updates.
• Collaborate with GardaWorld personnel and other relevant parties to resolve issues swiftly.
• Identify and report potential security vulnerabilities or equipment malfunctions for further investigation.
• Assist in the development and improvement of standard operating procedures for the NSOC.
• Participate in training and drills to enhance your capabilities to be as efficient and effective as possible.
• Maintain a professional demeanor and effectively manage stress in high-pressure situations.

Your Qualifications:

• High school diploma or equivalent; additional education in security, emergency management, or related fields is a plus.
• Prior experience working in a call center or customer service environment is highly preferred.
• Willingness to work in a 24/7 rotating shift schedule, including nights, weekends, and holidays.
• Self-starter with the ability to prioritize and manage multiple demands
• Ability to work effectively alone or as part of a team and can interact with all levels of the organization.
• Ability to interpret a variety of instructions in written or verbal form.
• Positive attitude, ethics, and values that support our company’s values, team, environment, and high-performance culture
• Authorized to work in the United States
• Able to pass an extensive screening process, including a drug screen and background check.

Your Skills and Competencies:
Competencies:

• Hands-on Approach
• Problem Solving
• Strong Communication, both written and oral
• Relationship Management
• Ethical Practice
• Resilience

Ideal Skills, Characteristics, & Experiences:

• Result-oriented and people-oriented, balancing business considerations
• Process-driven mentality
• Highly organized
• Self-motivated with a high sense of urgency
• Stable, progressive work history
• Excellent communication skills
• Acts with integrity
• Resilient and adaptable
• Ability to develop relationships at all levels

GardaWorld: Make the World a Safer Place
In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.