Alert Management & Observability Standards Lead

Pay Rate: $65/hour
Duration: 6 Months
Location: Fairfield, CA

Responsibilities:

• Establish and maintain a department-wide alert rationalization framework.
• Lead continuous improvement efforts to reduce alert fatigue while preserving the detection of true incidents.
• Define and enforce alerting standards including severity definitions, required metadata, naming conventions, and routing rules.
• Create a standardized Alert Design Checklist and approval workflow.
• Act as a gatekeeper for determining alert routing to 24x7 Eyes-on-Glass, on-call engineering, or business-hours handling.
• Establish a consistent approach to cataloging response instructions for actionable alerts.
• Define and publish KPIs demonstrating alerting health and operational performance.
• Facilitate governance forums with service owners and engineering leads to review alert quality and backlog.
• Coach service teams on best practices and drive adoption of observability patterns.

Requirements:

• Minimum 5 years in IT Operations, SRE, Observability, Monitoring Engineering, or Incident Management.
• Demonstrated success in reducing noise and improving actionability across enterprise alerting ecosystems.
• Experience with common monitoring/observability tools such as Splunk, AppDynamics, Dynatrace, Datadog, Prometheus/Grafana, Azure Monitor, CloudWatch, or ServiceNow Event Management.
• Strong understanding of incident response workflows, operational coverage models, CMDB/service ownership concepts, and knowledge management.
• Excellent stakeholder management skills and ability to drive standards across teams.

Preferred Skills:

• Experience designing or operating an Operations Command Center / NOC / SOC-style “eyes-on-glass” model.
• Familiarity with ITIL Event Management, SRE principles, and service reliability practices.
• Experience with automation for alert enrichment, correlation, and routing.
• Background in governance frameworks and operating rhythm design.