Alfred Encino Assistant Store Manager

Job title: Assistant Store Manager

Location: Encino

Reports to: Cafe Manager

FLSA Status: Non-exempt

Wage: $21.55/hr + tips ($25.00 - $29.00 per hour approximately)

The Assistant Store Manager is responsible for supporting the overall performance, culture, and daily operations of the cafe. This role partners closely with the Cafe Manager to develop team members, maintain operational excellence, and create an environment centered around hospitality, accountability, and teamwork. The ASM helps oversee scheduling, training, inventory, and shift execution while serving as a dependable leader and foundational presence within the cafe.

What You'll Do

Leadership & Team Development

• Coach, motivate, and support employees through ongoing feedback, recognition, and development opportunities.
• Lead by example by demonstrating Alfred’s values, professionalism, and operational standards.
• Foster a collaborative and positive team environment built on communication, accountability, and respect.
• Support onboarding and training efforts while helping employees build confidence and operational knowledge.
• Partner with the Cafe Manager to develop team performance, maintain morale, and support daily operations.

Customer Experience

• Deliver and model exceptional hospitality while creating a welcoming and inclusive environment for guests.
• Resolve customer concerns professionally and proactively to ensure a positive experience.
• Ensure team members maintain strong knowledge of menu offerings, products, and service standards.
• Set the tone for high-quality customer service and consistent guest engagement.

Operations & Safety

• Promotes and enforces safe work practices, identifying and resolving potential hazards.

• Support daily cafe operations to ensure cleanliness, organization, efficiency, and consistency.
• Maintain company standards for food safety, sanitation, and workplace safety.
• Oversee register operations, cash handling, opening/closing procedures, and POS responsibilities.
• Support inventory management, product organization, and receiving deliveries.
• Monitor store conditions and address operational or safety concerns proactively.
• Ensure equipment, prep areas, and workstations are clean, stocked, and properly maintained.

Scheduling & Business Support

• Assist the Cafe Manager with scheduling and staffing adjustments based on business needs.
• Support labor management and operational efficiency to help drive overall store performance.
• Assist with sales initiatives, promotions, and operational goals.

Sales and Profitability

• Collaborates with the Cafe Manager to execute sales promotions and achieve sales goals.
• Assists in identifying optimal staffing levels to meet business needs and control labor costs.
• Contributes to increased profitability by ensuring efficient store operations and equipment maintenance.

Food Program Responsibilities

• Maintain knowledge of food handling, preparation, and health safety procedures.
• Understand and confidently explain food offerings, including sandwiches, bagels, and toasts.
• Restock and organize prep areas while supporting overall kitchen cleanliness and efficiency.
• Assist with delivery organization and promptly communicate safety concerns to management.

Qualifications

• Previous cafe, coffee, or restaurant leadership experience preferred.
• Passion for hospitality and working in a customer-facing environment.
• Strong communication, interpersonal, and teamwork skills.
• Ability to remain organized and composed in a fast-paced environment.
• Positive attitude with a willingness to learn and grow.
• Flexibility to attend occasional trainings or team meetings outside of scheduled shifts.

Physical Requirements

• Lift and carry up to 20 pounds without assistance.

• Move quickly and efficiently throughout the cafe in a fast-paced environment.

• Maintain strong close-range vision and attention to detail for drink preparation, cash handling, and order accuracy.

• Bend, squat, reach, and perform cleaning, stocking, and other operational tasks as needed.

• Remain on feet for extended periods throughout scheduled shifts.

• Comfortably operate a POS system, cash register, or tablet device to accurately process customer orders and payments.

Benefits & Perks

• Wage: $21.55/hr + tips ($25.00 - $29.00 per hour approximately)
• Medical, Dental, & Vision coverage
• Paid time off accruals
• 401(k) eligibility after 12 months of employment
• Free shift drinks and employee discounts
• Growth and advancement opportunities
• Open Path Collective - Therapy Membership Reimbursement
• Employee referral bonuses
• Creative and collaborative team culture