Job Description
Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all. Learn more at www.franklinenergy.com and join us in leading the clean energy revolution.
Position Summary
The Operations Manager is primarily responsible for management of the day to day operation of components of the program portfolio/department under the direction of the program/department Manager. These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics. The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
Education and Experience
Position Summary
The Operations Manager is primarily responsible for management of the day to day operation of components of the program portfolio/department under the direction of the program/department Manager. These tasks may include management and reporting of staff and program/department performance, forecasting, reporting tracking and reporting of program/department metrics. The position is also responsible for establishing, execution, and reporting of all proactive quality assurance processes.
Essential Duties and Responsibilities
This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.
- Manage and lead Operations team including Operations Analysts, Field Operations Auditors, Project Specialists, and Project Coordinators.
- Support delivery of operations team goals towards program and portfolio Key Performance Indicators
- Support and deliver payment reviews, application intake, customer service calls, and operations team scheduling
- Program/Project forecasting, tracking, invoicing, and reporting
- Oversight for weekly and monthly departmental/program reporting
- Work with the program teams to identify opportunities for process improvement that would improve customer/client satisfaction
- Work directly with internal functional teams and/or program teams on process and QA projects
- Ensure all documentation on contracts, SOWs, Cost Allocation Agreements, KPIs, etc. are up to date and readily available on SharePoint
- Support the organization of financial, legal, and budget tracking responsibilities in relation to portfolio programs compliance
- Manage and track the compliance requirements for contracts, addendums, proposals, and subcontracts for the portfolio
- Complete special ad-hoc projects and reporting for program, program manager, operations manager, and regional director
- Act as a technical resource/consultant to develop systems, processes, and process improvements for the portfolio
- Manage operations team staffing, budgets, goals, productivity, and provide analysis, solutions and recommendations on the operations team to Operations Manager and Regional Director
- Coordinate the internal support team efforts across the portfolio including reporting, meetings, leadership team coordination, and portfolio wide training and events
- Coordinate portfolio resource sharing inside and outside of the portfolio
- Work with internal customers to support the reporting needs of the portfolio, program, and business
Education and Experience
- Bachelor's degree in Business, Finance, Engineering or related field from an accredited college or university.
- Previous operations experience including thorough understanding of energy efficiency or demand response program operations and processes
- 1 - 3 years of progressive team management experience including managing and directing the work of direct reports and teams (preferred)
- Ability to maintain confidentiality
- Ability to analyze financial data and prepare financial reports and statements
- Ability to analyze program performance data and reports
- Proficient in data analysis and programmatic database management, ticketing, reporting, and dashboards
- Data entry skills in entering, tracking, maintaining, and querying databases
- Ability to communicate effectively both verbally and in writing.
- Ability to communicate to customers, clients, employees, and supervisor effectively
- Ability to analyze and interpret data and solve practical program problems
- Ability to add, subtract, multiply and divide. Knowledge of mathematical concepts such as fractions, percentages, and ratios
- Proficient in Microsoft Office, Word, PowerPoint, Excel, Visio
- Ability to identify and resolve project, program, or application issues with customers, clients, trade allies, and internal stakeholders
- Exhibits c
Numbers & Facts
| Location | Albuquerque, New Mexico |
| Industry | Other/Not Classified |
| Salary | $90,000–$100,000 |
| Company Size | 100 to 499 employees |
| Year Founded | 1994 |
| Website | http://www.franklinenergy.com/ |
About Company
WE IMPLEMENT BUSINESS AND RESIDENTIAL ENERGY EFFICIENCY PROGRAMS FOR OUR UTILITY CLIENTS.
With over two decades in the energy efficiency landscape, Franklin Energy is the industry expert in program administration and implementation for utility clients across the nation. We pinpoint value-driven solutions and deliver goal-focused results for ranging program markets, from business to residential to everything in between.
Skills
- Alternative Energyunmatched
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Billingunmatched
- Budget Managementunmatched
- Budgetingunmatched
- Communication Skillsunmatched
- Consultingunmatched
- Contract Requirementsunmatched
- Cost Allocationunmatched
- Customer Experienceunmatched
- Customer Satisfactionunmatched
- Customer Service Operationsunmatched
- Data Analysisunmatched
- Data Entryunmatched
- Database Administrationunmatched
- Documentationunmatched
- Ecosystemsunmatched
- Energy Efficiencyunmatched
- Financeunmatched
- Financial Analysisunmatched
- Financial Reportingunmatched
- Financial Statementsunmatched
- Forecastingunmatched
- Functional Programming Languagesunmatched
- Leadershipunmatched
- Legalunmatched
- Maintain Complianceunmatched
- Mathematicsunmatched
- Metricsunmatched
- Microsoft Excelunmatched
- Microsoft Officeunmatched
- Microsoft PowerPointunmatched
- Microsoft SharePointunmatched
- Microsoft Visiounmatched
- Microsoft Wordunmatched
- Operational Auditunmatched
- Operational Supportunmatched
- Operations Managementunmatched
- Operations Processesunmatched
- People Managementunmatched
- Performance Analysisunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Process Improvementunmatched
- Product Designunmatched
- Project Trackingunmatched
- Project/Program Coordinationunmatched
- Quality Assuranceunmatched
- Quality Assurance Methodologyunmatched
- Regulatory Complianceunmatched
- Reporting Dashboardsunmatched
- Statement of Work (SOW)unmatched
- Team Lead/Managerunmatched
- Team Playerunmatched
- Technical Consultingunmatched
- Technical Deliveryunmatched
- Technical Supportunmatched
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