All Programs - Outreach Manager I

Outreach Manager I

Franklin Energy is redefining the clean energy future as the only integrated provider of comprehensive solutions, combining unmatched expertise in strategic consulting, program delivery, product solutions, and design/build services. Powered by our advanced AI-driven technology platforms, we deliver seamless, tech-driven support across the entire energy service ecosystem to accelerate impactful change and ensure an unmatched customer experience. Since 1994, Franklin Energy has been a trusted partner in protecting communities and our planet, paving the way for a sustainable future for all.

The Outreach Manager I is primarily responsible for providing management and leadership to a team of Energy Advisors, Outreach Specialists, and Energy Engineers who are assigned to one of the company's energy efficiency programs. This position will also provide energy advice and coordination services for customers. Identify opportunities regarding energy efficiency and introduce the various prescriptive and custom incentive measures that pertain to the customer segment.

Essential Duties and Responsibilities

• Provide management and leadership to team members, including managing day to day activities, managing team goals and objectives, assisting team in creatively meeting the goals of the program and resolution of customer service issues.
• Develop outreach plan with Program Manager to target key market segments in order to maximize team's attainment of efficiency goals. Adjust plan over time in response to changing market conditions.
• Coordinate outreach activities with the Client Marketing team, prime contractors and utility client.
• Promote the energy efficiency program to customers and trade allies in the assigned territory.
• Work with building owners and property managers to provide energy efficiency advice and assistance in participating in energy efficiency programs
• Identify and provide documentation of on-site opportunities for energy efficiency and provide follow-up as required to the customers
• Enter data into spreadsheets and databases to determine energy savings and to manage current projects, collaborate with Energy Engineers as required.
• Provide a professional appearance appropriate for a representative.
• Be able to work in a team atmosphere, and willing to collaborate on continuous improvement of operations year after year

Position Requirements

Education and Experience

• Bachelor's degree from an accredited college or university or equivalent experience. Technical school degree combined with demonstrated experience in the electric/gas utility field will be considered when deciding on this position.
• 3 – 5 years of experience required in the electric or natural gas utility industry, facilities management, HVAC design or sales, commercial and industrial lighting, or conservation and energy management
• Previous experience managing staff performing proactive customer outreach activities

Required Skills, Knowledge and Abilities

• Strong customer service and communication skills.
• Must be able to handle a wide work variety and work in a fast-paced environment.
• Must be a detail-oriented, organized, self-starter, and have an ability to prioritize workload
• Ability to identify and resolve project application issues with customers and trade allies
• Proficient in Microsoft Office, specifically Word, Excel and Outlook
• Strong data entry skills in entering information in tracking systems/databases
• Ability to communicate effectively, both verbally and in writing with customers, clients and employees
• Ability to analyze and interpret data and solve practical problems
• Knowledge of mathematical concepts such as fractions, percentages and ratios
• Committed to diversity and inclusion
• Reliable transportation

Licenses & Certifications

• Valid driver's license

Travel Requirements

• Willingness to travel up to 40%

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

An Equal Opportunity Employer

Safety -Sensitive Role Addendum: Because many roles at Franklin Energy involve regulatory compliance, safety responsibilities, or professional licensing requirements, it is critical that interview responses reflect the candidate's direct knowledge and experience. Misrepresentation of technical or safety qualifications may result in immediate removal from consideration.

Notice Regarding Automated Tools: We may use automated or AI-assisted tools as part of our candidate evaluation process to assess job-related skills and qualifications. These tools are intended to support fair and consistent review and do not replace human judgment in hiring decisions. All evaluations are conducted in accordance with applicable local, state, and federal laws.