Allstate Insurance customer service

If you love helping people, thrive in a fast-paced environment, and take pride in delivering exceptional service, youll fit right in with our team. Were a busy, second-generation local insurance agency with offices in both Hudson and Fairlawn and were looking for a professional, motivated Customer Service Representative who brings positivity, polish, and genuine care to every customer interaction.

Salary Range: $36000.00 - $45000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Weekly team meetings

Team-building events

Paid holidays

Half-day off for birthday

Lunch and learn events

Home and work life balance

Community involvement

Collaborative work environment

Business casual attire

Monthly commission opportunity

Monthly bonus opportunity

Sales incentives

Responsibilities

Answer incoming calls provide friendly, knowledgeable support

Welcome customers create a warm, professional in office experience

Take payments and handle billing inquiries handle transactions accurately and efficiently

Process policy changes assist customers with everyday insurance needs

Sell expanded market insurance policies classic car, vacant home, commercial, etc.

Identify cross-sell and referral opportunities for the team

Collect signatures & documentation follow up with customers to complete required items

Support agency operations jump in where needed to help the team succeed

Active Property & Casualty license preferred (must obtain within 30 days of hire; licensing assistance available)

Multi-tasking ability in a busy office

Comfort with web-based tools and digital workflows

Process oriented mindset with strong attention to detail

Excellent communication skills written and verbal

Problem solving skills and a customer first approach

Pride in your work and commitment to quality

Team focused attitude with willingness to learn