About the Role: Innovative Tech Solutions Inc is looking for a talented Amazon Connect Developer to join our growing team in Woodlawn, MD. In this role, you'll design and build cutting-edge cloud contact center solutions that make a real impact for our clients. If you're passionate about AWS technologies and love solving complex communication challenges, this is the opportunity for you!
Responsibilities:
Design, develop, and deploy Amazon Connect contact center solutions for enterprise clients
Build and maintain contact flows, IVR systems, and call routing configurations within Amazon Connect
Integrate Amazon Connect with CRM platforms, Lambda functions, and third-party APIs
Develop and optimize chatbots and virtual agents using Amazon Lex
Monitor, troubleshoot, and resolve issues related to contact center performance and reliability
Collaborate with stakeholders to gather requirements and translate them into scalable technical solutions
Document architectures, configurations, and development processes for ongoing support
Requirements:
Proven hands-on experience developing and configuring Amazon Connect environments
Proficiency with AWS services including Lambda, DynamoDB, S3, CloudWatch, and IAM
Experience with Amazon Lex, Polly, and other AWS AI/ML communication services
Strong scripting or programming skills in Python, JavaScript, or Node.js
Familiarity with REST API integrations and CRM platforms such as Salesforce or ServiceNow
AWS certification (e.g., AWS Certified Developer or Solutions Architect) preferred
Strong problem-solving skills and ability to work independently in a fast-paced environment
About Us: Innovative Tech Solutions Inc is a forward-thinking technology firm based in Woodlawn, MD, dedicated to delivering smart, scalable solutions that help businesses thrive in a digital-first world. Our clients trust us to modernize their operations with the latest cloud and communication technologies. We foster a collaborative, growth-oriented culture where talented professionals are empowered to do their best work every day.
Numbers & Facts
Location
Palo Alto, CA, CA
Job Type
Full-time
Skills
AWS Lambdaunmatched
Amazon Simple Storage Service (S3)unmatched
Amazon Web Services (AWS)unmatched
Application Programming Interface (API)unmatched
Artificial Intelligence (AI)unmatched
CRM Integrationunmatched
Call Centersunmatched
Call Routingunmatched
Cloud Computingunmatched
Computer Programmingunmatched
Contact Managementunmatched
Conversation Engineunmatched
Customer Relationship Management (CRM)unmatched
Dental Insuranceunmatched
Fundingunmatched
Identify Issuesunmatched
JavaScriptunmatched
LEX (LEXical analyzer)unmatched
Node.jsunmatched
Problem Solving Skillsunmatched
Python Programming/Scripting Languageunmatched
REST (Representational State Transfer)unmatched
Requirements Managementunmatched
Salesforce.comunmatched
Scripting (Scripting Languages)unmatched
ServiceNowunmatched
Voice Response Systemsunmatched
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