Amazon Connect Developer

• IT IS 100 % On site position Woodlawn
  
• Selected candidate must be able to obtain and maintain a public trust clearance
  
• Selected candidate must be willing to work on-site in Woodlawn, MD 5 days a week
  

KEY REQUIRED SKILLS:

• The successful candidate will have fluency in AWS Connect design and development principles and work with stakeholders to develop enterprise business solutions that leverages industry processes and best practices.
  

• Design, develop and implement AWS Connect processes to include new or modifications to applications, forms, workflow, policies, actions, access control, interfaces, and any other configurations required to support client processes
  
• Develop and enhance Call Center AI Agents
  
• Provide recommendations for enhancing existing operations and provide recommendations for new updates or modifications
  
• Support and enhance existing processes based on new requirements or upgrades
  
• Facilitate requirements gathering, review and document requirements
  
• Design and develop solutions within the ServiceNow environment
  
• All other duties as assigned or directed
  

Requirements

BASIC QUALIFICATIONS:

• Master's and 10+ years of experience, Bachelor's and 12+ years of experience or 18+ years in lieu of a degree
  
• Bachelor's Degree in Computer Science, Mathematics, Engineering, or a related field
  
• 7 years of experience working with large enterprise framework
  
• 7 years of hands-on experience working with AWS Cloud platform
  
• 3 years of hands-on experience working with Amazon Connect
  
• 3 years of experience using Node.js, Python or Java for development
  
• 3 years of experience in designing call routing & messaging
  
• 2 years of experience in AI Agent Development - Designing, building and deploying conversational AI Agents
  
• Excellent interpersonal and communication skills
  

• Solid AWS Cloud and AWS Connect Developer experience
  
• Experience tuning and optimizing AI Agent performance
  
• Experience with Generative AI Agent prompt engineering
  
• Extensive experience and knowledge with IVR, Automatic Call Distribution (ACD), Skill-Based Routing, Live Chat
  
• Experience with process flow documentation creation.
  
• Experience with Lambda, Lex Conversational, Bots/NLP, Kinesis Streams, Glue, VPC, SMS (Simple Notification Service), AppSync, EventBridge, Kinesis Firehouse, DynamoDB Streams, Service Catalog, Kinesis Data Analytics
  
• Strong verbal and written communication skills.
  

 DESIRED SKILLS:

• Adept at working independently, but also in a team environment
  
• Demonstrated experience delivering technology solutions in a fast-paced, deadline driven enterprise environment
  
• Excellent understanding of change management, testing requirements, techniques, and tools to ensure high availability of systems
  
• Prior Federal government experience
  
• Self-starter, highly motivated individual who adapts to a dynamic work environment
  
• Strong attention to detail with an ability to operate effectively across multiple priorities