Ambassador Connector Supervisor

Ambassador Connector Supervisor

Salary

$52,187.20 - $77,376.00 Annually

Location

City Hall, 900 East Broad Street, Richmond, VA

Job Type

Full-Time

Job Number

14M00000058

Department

Neighborhood & Community Services

Opening Date

08/06/2026

Closing Date

8/20/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

This classification supervises the activities of Ambassador Connectors, who engage with community groups and citizens, including attending meetings and connecting residents to city services and programs. Duties may include;: conducting supervisory duties; coordinating weekly community events; hosting community resource tables promoting city services and resources; and identifying gaps in service delivery in the community, connecting residents to critical resources and services, distributing surveys and promoting events, handling and elevating concerns and inquiries as needed, and participating in trainings, workshops, and site visits (field trips) designed to enhance knowledge of city services and resources.

Incumbents supervise staff including conducting performance evaluations, coordinating training, and implementing hiring, discipline, and termination procedures.

Salary range for this hourly position is $25.00-$26.00

Duties include but are not limited to

• Supervise, mentor, and support a team of Community Ambassadors, providing guidance and resources needed to succeed
• Organizing and participating in community events and activities to boost awareness of city programs and foster positive relationships (e.g. resource tables, outreach campaigns, and information sessions)
• Participating in workforce development activities including digital literacy, career exploration, and resume or GED support
• Engaging with the community both offline and online, responding to inquiries and providing assistance as needed
• Collaborating with marketing and communications teams, and other city departments to create content that engages the community and promotes the city
• Gathering and providing feedback to guide future initiatives and improve services
• Developing and implementing strategies for community engagement and growth
• Providing regular updates and reports on community issues, needs, and interests
• Identifying partnership opportunities with local businesses and other organizations to further community goals
• Support conflict resolution and promote inclusive, respectful interactions within neighborhoods
• Staying informed about developments and trends related to local issues and city programming
• Act as a point of contact during emergencies, providing support and coordinating response efforts.

Qualifications, Special Certifications and Licenses

Knowledge (some combination of the following):

• Community Outreach techniques and best practices
• Knowledge of existing City resources, programs, and departments
• Feedback collection methods such as surveys
• Community Engagement strategies

Skills (some combination of the following):

• Engaging community members to understand their needs and connect them with relevant resources, programs, and opportunities
• Planning, promoting, and executing community events, both online and offline, to enhance engagement and participation
• Helping community members navigate available resources and opportunities
• Effective oral and written communication, including newsletters, social media, and other channels
• Maintaining accurate records of community interactions, outreach activities, and event participation, and providing regular reports

Abilities (some combination of the following):

• Show initiative, work independently, and proactively identify and address community needs
• Develop and maintain relationships with key community stakeholders, organizations, and influencers to foster collaboration and support
• Collaborate closely with other departments and team members to align community initiatives with organizational goals

Minimum Training and Experience:

• High school diploma or equivalent is required
• At least one year or more experience in community engagement, customer service, public relations, or related fields
• At least one year of experience in a supervisory or leadership role, managing teams, setting goals, and evaluating performance
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

Americans with Disabilities Act Requirements

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. While performing the essential duties of this job, the employee is regularly required to reach extending hands and arms in any direction, stand, push, pull, lift, finger (picking, pinching or otherwise working primarily with fingers), grasp applying pressure to an object with fingers or palms, talk, see, and hear. The employee is frequently required to climb, balance, stoop, crouch, crawl, walk, feel and use substantial repetitive motions of the wrists, hands and fingers. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.

01

10-point compensable veteran. You must have an existing compensable service-connected disability of 10 percent or more. Other 10-point veteran include disabled veteran or a veteran who was awarded the Purple Heart for wound or injuries received in action, veterans widow or widower who has not remarried, wife or husband of a veteran who has a service-connected disability, widowed, divorced or separated mother of an ex-service son or daughter who died in action, or who is totally and permanently disabled. Do any of these apply?

• Yes
• No

02

5-point veterans must have been discharged under honorable conditions and had one of the following: Active duty in the Armed Forces of the United States, in a war, or during the period 4/28/52-7/1/55 or active duty for more than 180 consecutive days other than for training, any part of which occurred during the period beginning 2/1/55 and 10/14/76 or active duty during the Gulf War sometime between 8/2/90 - 1/2/92 or active duty in a campaign or expedition for which a campaign badge has been authorized or active duty for which more than 180 consecutive days other than for training, any part of which occurred during the period beginning 9/11/2001 and ending on the date prescribed by the Presidential proclamation or by the law as the last date of operation Iraqi Freedom. Do any of these apply?

• Yes
• No

03

Which answer best describes your highest level of education?

• High School Diploma/ GED
• Associates Degree
• Bachelors Degree
• Masters Degree
• None of the above

04

How many years of experience do you have in a supervisory or leadership role, managing teams, setting goals, and evaluating performance?

• Less than one year of experience
• One to three years of experience
• Three to five years of experience
• Five or more years of experience

05

How much experience do you have conducting community outreach or engagement with diverse populations, including hard-to-reach or low-income communities?

• No experience
• Less than one year of experience
• One to three years of experience
• Three to five years of experience
• Five or more years or more experience

06

Are you a current City of Richmond employee?

• Yes
• No

07

Do you have prior experience working as a Community Ambassador Supervisor with the City of Richmond?

• Yes
• No

08

Are you bilingual in Spanish?

• Yes
• No

Required Question

Employer City of Richmond

Address 900 East Broad Street

Suite

Richmond, Virginia, 23219

Phone (804) 646-5660

804-646-5660

Website https://www.rva.gov/