Ambulatory Access Optimization Specialist

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more in our careers and in our communities.

Job Description Summary:

The Ambulatory Access Optimization Specialist is responsible for optimizing ambulatory access workflowsincluding scheduling templates, referral processes, and related EMR functionalitythrough collaboration with IT, Informatics, and operational teams. This role ensures compliance with scheduling standards, monitors performance through reports and dashboards, and supports education for template builders and end users as needed.

The role is responsible for designing, maintaining, and optimizing scheduling questionnaires, decision trees, guided scheduling processes, and point of service scheduling performance while ensuring alignment with Enterprise Access guidelines and scheduling standards. Responsibilities include developing and managing scheduling and referral work queues; monitoring critical appointment types and adjusting freeze, thaw, and conversion logic; overseeing key Epic scheduling functions such as ticket based scheduling; and ensuring adherence to organizational scheduling policies. The position also monitors schedule change requests, collaborates with providers and access leaders to streamline template related processes, supports training to ensure consistent application of standards, updates templates to optimize provider time, and contributes to improvements in patient access, scheduling rates, and provider productivity. The role works closely with related informaticists and reports to the Business Operations Manager of Access Optimization.

Responsibilities And Duties:

Template & Scheduling Management:

• Oversee master schedule templates for new and existing providers; manage requests for changes and ensure compliance with Clinical Enterprise Access standards.
• Monitor clinic schedules, appointment types, and referral volumes to optimize provider time/templates and patient access.
• Collaborate with IT, Informatics, and Operations to support EHR (Epic) configuration and deployment for scheduling and referral workflows.
• Maintain accurate Epic center logic, department names, and payer records.
• Identify and implement scheduling best practices and opportunities for standardization.

Referral Workflow Optimization:

• Design and maintain referral and order entry processes, including routing logic and forms.
• Monitor referral queues and ensure urgent referrals are processed promptly.
• Partner with Revenue Cycle leadership to align front-end processes (eligibility, prior authorization).

Education & Support:

• Provide education for template builders and scheduling staff; coordinate with EMR Education team for major workflow changes.
• Develop and deliver training materials, presentations, and standard workflows to advance EMR competency.
• Serve as a liaison for providers and staff regarding scheduling and referral workflows; escalate technical issues to IT as needed.
• Support Go-Lives, upgrades, and adoption of Epic best-practice tools.

Minimum Qualifications:

Bachelor''s Degree: Health Administration

Additional Job Description:

• Degree in healthcare administration, business, or a related field, preferred.
• Minimum two (2) years of experience in ambulatory access or clinical operations.
• Current Epic certification in at least one Epic application is required, or the ability to gain certification within 6 months.

SPECIALIZED KNOWLEDGE

• Extensive knowledge of healthcare operating systems and access to care.
• Exceptional communication and motivation.
• Advanced interpersonal skills to lead and experience working collaboratively and effectively with multi-disciplinary, cross-functional teams, and with executives, providers, and staff at all levels.

DESIRED ATTRIBUTES

• Five years (5) experience in ambulatory access or medical group operations with two years of certified experience in Epic (any application)
• Prior experience in large, employed multispecialty physician enterprises across multiple regions, ideally in or leading patient access-oriented functions.
• Multiple current Epic certifications specifically in Cadence and Ambulatory; Ability to meet these certifications with 120 days.
• Fluency (non-certified or certified) in Epic EHR technologies and workflows (i.e., Radiant, Referrals, MyChart, and others).

Work Shift:

Day

Scheduled Weekly Hours :

40

Department

OPG EMR

Join us!

... if your passion is to work in a caring environment

... if you believe that learning is a life-long process

... if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment