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Ambulatory Service Representative II

Integrated Resources, Inc

Pearland, TX

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JOB DETAILS
SKILLS
Administrative Skills, Calendar Management, Communication Skills, Customer Support/Service, English Language, Equipment Maintenance/Repair, Health Insurance, Healthcare, High School Diploma, Interpersonal Skills, Language Interpreter, Mail Processing, Medical Records, Medical Terminology, Medical Treatment, Multilingual, Office Equipment, PC (Personal Computer) Systems, PC Software, Patient Follow-up, Patient Registration, Pediatrics, Photocopy, Presentation/Verbal Skills, Reimbursement, Spanish Language, Team Player
LOCATION
Pearland, TX
POSTED
2 days ago
Title - Ambulatory Service Representative II
Location: Pearland TX 77584 
Duration : 13 weeks
Schedule : Day shift

Duties - 
  • Performs patient registration procedures and ensures that all necessary patient forms are provided and filled out for the clinic visit.
  • Communicates with patient staff and providers regarding patient arrivals delays and clinic processes.
  • Verifies insurance benefits and identifies correct plan codes that drive reimbursement (i.e. Capitated allowance vs. per diem or discount of charges.).
  • Enters batches and reconciles Client charges daily.
  • Schedules new or follow up appointments for patients and confirms patient appointments verifying patient demographics and insurance information. Schedules ancillary appointments diagnostic tests and follow up appointments per provider orders/requisitions.
  • Ensures that interpreter services are available for patients as needed.
  • Responds to customer questions with prompt information and /or service related to appointment status wait time or unanticipated problems while being culturally sensitive.
  • Performs other duties and provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying faxing mailing and filing documents; and collecting and distributing mail.
  • Serves in key role to assure most efficient patient throughput in exam rooms.

Required :
  • Team player- good interpersonal skills, excellent customer service, good verbal communication skills; self-initiated work behaviors, the ability to operate proficiently a personal computer and office equipment equivalent; preferred 2 years’ experience in Healthcare setting
  • HS diploma or equivalent; preferred 2 years’ experience in Healthcare setting

Skills - 
  • Experience in a healthcare or related setting as well as pediatric experience is preferred.
  • Required knowledge of medical terminology insurance terminology and customer service.
  • Must have the ability to communicate effectively both oral and written forms; possess good interpersonal skills organization and problem solving skills and good time management skills.
  • Must be able to provide excellent customer service skills operate a personal computer and software efficiently and operate general clinic equipment.
  • Bilingual in Spanish/English preferred.
Education -
High school diploma with two (2) years of experience providing excellent customer service.

About the Company

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Integrated Resources, Inc

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