AML Operations Control Analyst-KYC

Back to search results AML Operations Control Analyst-KYC Chandler, Arizona; Phoenix, Arizona Additional locations Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Description:This job is responsible for conducting routine analysis, research, and investigations in diversified compliance operations aligned to the bank's Financial Crimes Enterprise Policy and the Financial Crimes Global Standard. Key responsibilities include executing against regulatory requirements and economic sanctions compliance practices, understanding and anticipating inherent risks to the business, and building and maintaining business relationships.Responsibilities:Performs day-to-day activities aligned to the team's common goals, strategy, and metrics and works on improving capabilities through learning and developmentIdentifies and analyzes problems related to product lines or functions and develops and implements process improvements to address and resolve issuesProvides quality assurance review and testing on operating key controlsSupports special projects that represent significant risk exposure and identifies and escalates risks accordingly with a sense of urgencyEnsures quality service and effective and efficient operations support for the assigned area's internal business partners and external clientsInterprets and analyzes information gathered from numerous applications and third party sources and identifies issues that prompt further inquiryRequired Responsibilities Minimum of 1 year customer service experience in call center environment in the Banking/Financial industry handlingAbility to tactfully handle customer concernsAbility to work within the operating hours and days for this position as outlined in the posted job requisition as well as overtime as neededExcellent verbal and interpersonal communication skillsMust pass a Bi-lingual Spanish assessmentDesired Responsibilities:AdaptabilityAnalytical ThinkingCritical ThinkingData Collection and EntryData Quality ManagementCollaborationDecision MakingInterpret Relevant Laws, Rules, and RegulationsProblem SolvingResearch AnalysisCustomer and Client FocusInnovative ThinkingOral CommunicationsPrioritizationQuality AssuranceShift:1st shift (United States of America)Hours Per Week: 40 Learn more about this role Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Refer a friend Apply × To proceed with your application, you must be at least 18 years of age. Acknowledge × Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position. Acknowledge Full time JR-26035143 Manages People: No Travel: No Age requirement: Must at least be 18 years of age. Share: Save job Job saved