AMRS Data Ops Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

LOB Description:

The Technology Manager supports day-to-day reliability and performance of the enterprise data network, focusing on execution, team-level leadership, and operational stability. The role partners with senior leaders to deliver secure and resilient connectivity across environments and contributes to automation and process improvement initiatives.

LOB Responsibilities:

• Support network operations across routing, switching, SD-WAN, firewalls, and load balancing
• Participate in incident response and assist in resolving moderately complex issues
• Ensure adherence to incident, problem, and change management processes
• Lead a small team or functional area and coordinate work across teams
• Support automation, runbooks, and process improvement initiatives
• Monitor KPIs and contribute to operational reporting
• Collaborate with engineering, architecture, and vendor teams
• Lead a small team or functional area within network operations, providing day-to-day guidance and support
• Coordinate work across shifts or teams to ensure consistent service delivery
• Partner with senior managers to align team priorities with broader operational goals
• Support implementation of automation initiatives, including runbooks and workflow improvements
• Identify opportunities to reduce manual effort and improve operational efficiency
• Contribute to process simplification and standardization efforts- Provide coaching and guidance to team members
• Monitor operational metrics (e.g., incident volumes, resolution times, service stability indicators)
• Collaborate with internal stakeholders including engineering, architecture, and product teams
• Interface with vendors and support partners as needed for issue resolution
• Communicate operational updates clearly to technical and non-technical audiences
• Assist in tracking team performance and identifying improvement opportunities
• Provide inputs into reporting and operational reviews
• Ensure adherence to processes and standards
• Identify and escalate risks
• Support an inclusive team environment
• Deliver results through prioritization and execution

Job Description:
This job is responsible for building and leading a team to deliver technology products and services that meet business outcomes. Key responsibilities include contributing to a technology strategy, ensuring technology solutions comply with applicable standards, promoting design, engineering, and organizational practices, and advocating and advancing modern, Agile solution delivery practices. Job expectations may include coaching, mentoring, and providing feedback and hands on career development.

Responsibilities:

• Builds and manages teams by performing financial activities to inform workforce strategy and hiring practices, setting and tracking maturity and quality objectives, and training employees/teams to address feedback and achieve quality and performance objectives
• Facilitates performance and career development of employees/teams through performance reviews, coaching, and creating development plans that are needed to build competencies and skills
• Manages solution delivery and application performance in production (app health, resiliency, performance, security, enterprise data management standards, audit exams and reviews), ensuring all relevant risk, financial, and compliance policies are met
• Manages relationships with business and technology partners and leads and creates followership in Communities of Practice in the organization
• Contributes to the technology strategy for their technical domain
• Creates an inclusive and healthy working environment while helping to resolve organizational impediments/blockers
• Ensures that execution is aligned with product strategy by working with the product management team and other stakeholders

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Qualifications:

• 5–8+ years of experience in network operations or infrastructure support
• Hands-on experience with core networking technologies
• Experience in incident management and troubleshooting
• Demonstrated ability to lead small teams or initiatives

Desired Qualifications:

• Exposure to SDN technologies (e.g., Cisco ACI, SD-WAN)
• Familiarity with automation tools (Python, Ansible)
• Experience in 24x7 operational environments
• Understanding of Agile or DevOps practices

Skills:

• Influence
• Risk Management
• Solution Design
• Stakeholder Management
• Technical Strategy Development
• Analytical Thinking
• Application Development
• Collaboration
• Result Orientation
• Solution Delivery Process
• Agile Practices
• Architecture
• Automation
• Data Management
• DevOps Practices

Shift:

1st shift (United States of America)

Hours Per Week: 

40