Analyst 3, Credit & Collection

Primary Duties/Responsibilities:

• Proactively review and upload billings to respective customer portals
• Point of Contact for Credit Card Processing
• Provide exceptional customer support, responding to account queries in a timely and professional manner
• Proactively escalate to internal support partners and Sr Management as appropriate
• Identify, and communicate process improvement opportunities to Manager as appropriate

Qualifications

Required:

• Knowledge of Government and commercial collections
• Excellent communication skills (written and oral)
• Superior customer service skills
• Good Administrative skills
• Strong attention to detail and goal oriented
• Ability to prioritize and manage multiple responsibilities
• Strong Microsoft Excel skills
• Must have the ability to work independently and in a team environment, multitask, set own priorities, able to adapt to a changing environment, and lead without the authority.

Preferred:

• Direct experience with SAP
• Working knowledge of Microsoft Office
• Experience working in a shared service center

Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.