As a Fortune 500 company, Packaging Corporation of America (PCA) is an ideas and solutions company. Our corrugated packaging business seeks to be the leader in helping our customers - large and small - package, transport and display products of all kinds. Our white paper business delivers Paper With Purpose by providing the highest level of customer service and operational excellence. We have approximately 15,000 team members in more than 100 locations in the United States that strive to meet the local needs of our customers. Our mission is to serve the needs of our customers, today and tomorrow, with products and services that exceed expectations for performance and environmental responsibility.
People • Customers • Trust
Responsibilities:
Responsible for helping customers solve problems related to business software applications. Applications include Customer Maintenance, Master Tables, Spec Building, Estimating, Pricing, Order Processing, Scheduling, Shipping, Invoicing, Inventory, Security, Payroll, Reports, Purchasing, Accounts Payable, Roll Stock and the Box Plant Maintenance System. As a member of the centralized team, provides software application support to end users. Responds to user questions, requests, and/or problems dealing with the business software applications submitted via a Remedy help desk software to ensure quality assurance. Also involved in testing all programing changes made by the Applications Development Group. Analyze, troubleshoot and debug issues related to business software applications. Assist in documenting user documentation required skills and qualifications and other duties as assigned.
Basic Qualifications:
Bachelor's Degree or equivalent experience. Strong analytical and troubleshooting skills, along with excellent customer service abilities. IT Systems and Application Support Specialist with experience specifically in high-volume manufacturing, corrugated, warehousing, and packaging plant environments. Proven expertise in troubleshooting the CIMS II software ecosystem
Preferred Qualifications:
Degree in Business or Computer Science preferred. Prior experience in the containerboard industry and proficiency in SQL. Prior experience in Business Software Application Support and Testing Skills.
COMPENSATION AND BENEFITS
PCA is an Equal Opportunity Employer
Qualified Applicants must apply at careers.packagingcorp.com to be considered.
At PCA, we think of ourselves as more than a box manufacturer. We are an ideas and solutions company. We seek to be the leader in helping our customers — large and small — package, transport and display products of all kinds. It just happens to be that corrugated products are our area of expertise.
So a partnership with PCA isn’t just about buying boxes. It’s about building a relationship with a knowledgeable, trusted, committed source; adding value to your business; and actively contributing to your success in the marketplace.
Whether you are looking for conventional shipping containers, custom-printed corrugated boxes, custom packaging or eye-catching retail visual displays, PCA is here to deliver the right packaging solution on time and on budget.
At PCA, our people are as sharp at posing questions as they are at providing answers. With good reason… We realize that the key to offering responsive customer service is never taking our customers for granted. That’s why at the same time you’re learning about our products and how we do business, we’re learning about yours.
So don’t be surprised if PCA people collaborate more than you’re used to, or engage you in conversations that go beyond flute profiles and stacking strength. For PCA people, it’s all about understanding customer service — doing our very best to give you the ideas and products that support your needs.