Analyst, Commercial Credit (Data & Strategic Transformation)

The Analyst, Commercial Credit is responsible for managing, analyzing, and transforming commercial banking data into actionable insights that support strategic and day-to-day decision-making. This role develops and maintains dashboards, standardized reports, and analytics related to Commercial Banking loans, deposits, customers, households, related commercial services and products, and portfolio performance.

This role works closely with commercial leadership, relationship managers, credit, operations, and data teams to ensure data accuracy, consistency, and effective storytelling. This role enables a commercial 360° view through trusted metrics and insights aligned with business priorities, while supporting strategic initiatives and transformation efforts that drive growth and data-driven decision making.

This position will be working hybrid and is based in Oriental Center building, San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES:

• Serve as a subject-matter expert for commercial banking data, including loans, deposits, customers, households, products, and portfolio metrics.

• Validate, reconcile, and monitor data quality to ensure accuracy, consistency, and reliability across reports and dashboards.

• Partner with data engineering and platform teams to understand data models, transformations, and source systems supporting commercial analytics.

• Design, develop, and maintain dashboards that track commercial performance, trends, and key risk and growth indicators.

• Own and maintain standardized reporting for commercial portfolios, ensuring alignment with KPI definitions and business rules.

• Support strategic and transformation initiatives in collaboration with leadership, contributing across projects beyond data management and analytics.

• Analyze complex data using SQL and BI tools to generate clear insights, narratives, and recommendations for leadership.

• Conduct ad-hoc analysis to support strategic initiatives, portfolio reviews, risk assessments, and growth opportunities.

• Collaborate with Commercial Banking stakeholders (leadership, relationship managers, credit, and operations) to understand data needs and translate insights into business value.

• Act as a bridge between business and technical teams, ensuring analytical solutions align with commercial objectives.

• Ensure adherence to data governance standards and maintain documentation for dashboards, metrics, and reporting processes.

• Continuously enhance dashboards and reporting based on user feedback, business needs, and best practices.

• Other duties may be assigned.

MINIMUM REQUIREMENTS:

• Bachelor's degree in Data Analytics, Finance, Business, Statistics, Economics, Information Systems, or a related field required.
• Two (2+) years of experience in data analysis, business intelligence, or analytics or related roles required; experience within banking or financial services preferred.
• Minimum education and experience required can be substituted with the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
• Strong experience building and maintaining dashboards and reports using BI tools (e.g., Power BI, Snowflake, or similar platforms).
• Solid understanding of commercial banking concepts, including loans, deposits, portfolios, and customer relationships preferred.
• Proficiency in SQL and/or data modeling concepts highly preferred.
• Advanced analytical, problem-solving, and critical-thinking skills with the ability to identify trends and opportunities.
• Strong communication and presentation skills, with the ability to translate complex data into clear, actionable business insights.
• Ability to work effectively with cross-functional teams and diverse stakeholders at all organizational levels.

WORK AUTHORIZATION & ELEGIBILITY:

• Legally authorized to work in the US is required. This position is of indefinite duration and requires candidates to have permanent or ongoing work authorization.
• Employee is responsible for maintaining eligible work authorization throughout his tenure with the organization.

Oriental is an Equal Opportunity Employer (EEO/Affirmative Action for Veterans/Workers with Disabilities)

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