Analyst, Customer Service Cosmetics Walls

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Sales

Full - Time

30-Jul-2026

Job Title: Analyst, Customer Service Cosmetics Walls

Division: Consumer Products Division

Location: 10 Hudson Yards, NY, NY

Reports To: Director, CPD Shopper Experience Service & Technology

Who We Are:

For more than a century, L'Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.

At L'Oréal Consumers Products, our mission is to democratize the best of beauty, and for us, beauty has to be sustainable. Our division holds the world's #1 beauty brand with L'Oréal Paris, the #1 makeup brand with Maybelline New York, the #1 natural brand with Garnier, as well as NYX Professional Makeup.

What You Will Learn:

The Analyst, Customer Service manages end-to-end order processing, scheduling, and fulfillment operations for all of CPD's cosmetics brands. This responsibility stretches across all national retailer accounts and across multiple channels. This role serves as the primary operational link between internal account teams, field partners, and third-party fixture and print vendors to ensure accurate order execution and adherence to service levels. They also maintain data integrity, oversee financial reconciliations, and drive continuous system and process troubleshooting.

• Manages end-to-end replacement order execution across multi-channel portals. Routes orders via Salesforce and Fixture Flow to third-party vendors while maintaining strict lead times.
• Oversees rollout and non-rollout cosmetic wall/kit orders using Salesforce and aftermarket programs. Administers the master schedule, enforces submission rules, and tracks shipment confirmations and milestone updates.
• Cross-references incoming orders against PBI master data to resolve discrepancies, extracts BOMs and POGs for vendors, and publishes reset guidelines. Manages quality control audits, root-cause analyses for POG errors, and failed orders or shortages in Salesforce.
• Oversees Salesforce order management; serves as partner to resolve access and system issues, and trains account services teams on order uploads and troubleshooting. Manages user access and visibility for third-party tracking portals.
• Supervises vendor performance reporting and distributes seasonal communications, rollout deadlines, and weekly progress updates.
• Oversees budget governance and overbudget exception approvals with Finance. Executes monthly financial reconciliations, ad-hoc cost investigations, and daily Advanced Shipping Notification (ASN) audits against Salesforce data.
• Leads ad-hoc order and shipment investigations, coordinates RTV pickups, and reviews weekly returns reports for inventory disposition. Collaborates with transportation teams to resolve carrier issues and ensures third-party vendor compliance.

What We Are Looking For:

Required Qualifications:

• Bachelor's Degree
• 1-3 years experience
• Fluent in English with excellent communication skills.
• Proven background in project management with high detail orientation.
• Strong sense of urgency and ownership.

Preferred Qualifications:

• Project Management
• Stakeholder Management
• Detail Orientation
• Agility
• Collaborative Communication

As an integral part of our culture at L'Oréal, wellness is at our core. We not only offer a generous Benefits Package (Medical, Dental, Vision, 401K), we also offer flexible time off, work from home days, and a pension plan! Additionally, you will have access to company perks such as Makeup, Skincare, and Fragrance! Employees receive a stipend for L'Oréal products as well as VIP Access to L'Oréal's Internal Shop for Discounted Products, and other perks such as Monthly Mobile Allowance, discounted gym memberships, and ERGs.

Additional Benefits Information As Follows:

Salary Range: $71,300-$91,800 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)

• Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
• Hybrid Work Policy (3 Days in Office, 2 Days Work from Home)
• Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
• Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products, Monthly Mobile Allowance)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups (Think Tanks and Innovation Squads)
• Access to Mental Health & Wellness Programs

Don't meet every single requirement? At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you're excited about this role but your past experience doesn't align perfectly with the qualifications listed in the job description, we encourage you to apply anyways! You may just be the right candidate for this or other roles!

We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [email protected]. If you need assistance to accommodate a disability, you may request an accommodation at any time.

Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other's health & safety in mind.

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