Analysis Skills, Business Analysis, Case Management, Change Management, Communication Skills, Continuous Improvement, Customer Support/Service, Detail Oriented, Establish Priorities, Leadership, Operational Audit, Operational Support, Operations, Organizational Skills, Performance Metrics, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Development, Quality Metrics, Record Keeping, Regulatory Requirements, Risk, Risk Management, Service Level Agreement (SLA), Team Player, Time Management, Trend Analysis, Writing Skills
The Analyst, Detection Operations supports the daily execution of the Internal Fraud Center of Excellence (IFCOE) alert review and referral processes. Reporting to the Director of Detection Operations, responsible for reviewing alerts and identifying potential incidents of internal fraud, misconduct, or policy violations. This individual conducts preliminary assessments of alerts, business referrals, and data-driven findings by following established procedures to determine appropriate escalation or referral for investigation. This role ensures timely, accurate, and confidential handling of sensitive information and contributes to protecting the organization's reputation, and compliance posture.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
- History of high performance with demonstrated adaptability to excel in a fast-paced environment, adjust to shifting priorities and manage others through change
- Bachelor's degree or equivalent experience in Risk Management, Compliance, or related field
- 5+ years of experience in fraud operations, risk, compliance, or investigative support roles
- Ability to effectively prioritize tasks and maintain focus on high-impact, critical issues
- Strong written and verbal communication skills
- Collaborative mindset with the ability to work effectively in a team environment
- Strong problem solver with the ability to use analytical methods to affect change
- Effective organizational skills (including attention to detail) along with the ability to collaborate and influence in a matrixed environment
- Strong understanding of fraud monitoring tools, insider threat detection and case management systems
- Strong knowledge of internal fraud typologies and insider risk behaviors
- Experience with operational KPIs, back-office case and SLA management.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
GUARDIAN
- Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals
- Conduct initial assessments to determine credibility, severity, and appropriate escalation and or referral paths
- Prepare clear and well documented alert summaries and supporting materials for referral to investigations
- Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards
- Follow established processes to ensure timely handling and escalation of high-risk alerts
- Identify trends or patterns and share observations to support proper handling and resolution of alerts
- Ensure strict confidentiality and objectivity when handling sensitive colleague related matters
- Support continuous improvement of fraud detection and referral processes
- Assist in meeting operational targets, including service level adherence and timely escalation of high-risk incidents
- Support implementation of new rules, thresholds, or monitoring enhancements as directed by leadership
- Review and analyze potential internal fraud incidents identified through monitoring reports and business referrals
- Conduct initial assessments to determine credibility, severity, and appropriate escalation and or referral paths
- Prepare clear and well documented alert summaries and supporting materials for referral to investigations
- Maintain accurate case records in accordance with internal policies, regulatory requirements, and quality standards
- Follow established processes to ensure timely handling and escalation of high-risk alerts
- Identify trends or patterns and share observations to support proper handling and resolution of alerts
- Ensure strict confidentiality and objectivity when handling sensitive colleague related matters
- Support continuous improvement of fraud detection and referral processes
- Assist in meeting operational targets, including service level adherence and timely escalation of high-risk incidents
- Support implementation of new rules, thresholds, or monitoring enhancements as directed by leadership