Triage & Resolve support tickets as per the defined Service Level agreement
Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls
Tickets Resolution – Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
Involve in Application Availability & performance monitoring
Develop scripts and automation tools to better detect and correct application issues
Develop monitoring and alerting capabilities to proactively detect application issues
Sometimes they will work on dealer communication
Required Education:
Bachelors/Master's Degree with 2-4 years' experience in this capacity
OR
No college degree but has technical certification with 6+ years' experience
Required Skills – Technical:
At least 2-4 years of experience in Application Support
Expertise with relational databases support, querying and database reporting preferably Snowflake