Job Title: Analyst/Developer – Specialty 2 Location: Chicago, IL, Peoria, IL Job Type: W2 Contract Expected hours per week: 40 hours per week Schedule: Hybrid (M-F) Pay Range: $50-56 per hour Job Description: Position’s Contributions to Work Group:
Triage & Resolve support tickets as per the defined Service Level agreement
Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
Tickets investigation; statistical analyses, testing and analysis of application failures
Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
Involve in Application Availability & performance monitoring
Employee is also responsible for performing other job duties as assigned by management from time to time.
Typical task breakdown:
Triage & Resolve support tickets as per the defined Service Level agreement
Works on critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
Tickets Resolution - Proactively identifying and managing issue resolutions / documenting and provide follow-up on the resolution process with requestor
Involve in Application Availability & performance monitoring
Develop scripts and automation tools to better detect and correct application issues
Develop monitoring and alerting capabilities to proactively detect application issues
Education & Experience Required:
Bachelors/ Master’s Degree required with 2-4 years exp in this capacity
No degree but they have Technical certification with 6+ years exp is welcome as well.
Required Technical Skills
At least 2-4 years of experience in Application Support
Expertise with relational databases support, querying and database reporting preferably Snowflake