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Analyst I - Computer Services

South Texas College
  • McAllen, Texas
    12 days ago

    Job Description

    Special Instructions

    Dear Applicant,

    The South Texas College Office of Human Resources will not be held responsible for redacting any confidential or sensitive information from the documents that you attach to your application. Confidential and sensitive information include the following:
    • Social Security Number
    • Date of Birth
    • Age
    • Citizenship Status
    • Gender
    • Ethnicity/Race
    • Marital Status
    • Applicant Photos
    * A redaction guide can be found by clicking here.

    Please make sure that you omit this information from your application prior to submission. We are advising you that the Office of Human Resources will be forwarding your application to the hiring department as per your submission.

    Transcripts
    Transcripts must be from an institution accredited by an accrediting agency recognized by the U.S. Department of Education or the Council for Higher Education Accreditation (CHEA).

    Foreign transcripts
    Applicants submitting employment applications with foreign transcripts must provide transcript equivalency documentation from an approved evaluation service. The evaluation service must be a member of the National Association of Credential Evaluation Services (NACES). The evaluation service links on the following site are provided by South Texas College for your convenience but are not affiliated with South Texas College: NACES Members

    Job Description

    Department: Technology Support

    General Statement of Job

    The Computer Services Analyst I installs, repairs, and maintains computer hardware, peripherals, and software, and provides technical support and assistance to the Computer Services specialists and Computer Services Analyst II.

    Specific Duties and Responsibilities

    Essential Functions:
    • Provides guidance and technical support to computer services specialists.
    • Installs, repairs, and provides routine maintenance of computers throughout the college district, as needed.
    • Assists the Computer Services Analyst II in the installation, configuration, and management of a variety of hardware.
    • Assists in the development of working solutions and the research and testing of new software.
    • Works with hardware and software vendors regarding warranty repairs and other issues, as needed.
    • Assists in the management of desktop enterprise software application servers and software.
    • Assists with the management and maintenance of Sentinel One, Microsoft Endpoint Configuration Manager (MECM), Faronics tools, mobile management and other related desktop enterprise software.
    • Assists with the development and deployment of scripts and software packages.
    • Responds to client requests for hardware and software quotes and researches any requests for non-standard resources.
    • Generates hardware lifecycle reports to identify equipment to be replaced yearly and coordinates computer setups district wide.
    • Maintains current knowledge of trends and development in computer hardware, software, and networking.
    • Responsible for providing a continuation of service delivery and continuous point of contact for service users and staff alike outside of normal working hours.
    • Serves on the Change Management Committee periodically.
    • Serves on virtual teams for a variety of projects.
    • Travels throughout the college district, as needed.
    • Performs other duties as assigned.

    Required Education and Experience
    • Bachelor's degree in Computer Information Systems, Networking, Computer Science or related field required.
    • At least four (4) years of work experience in a related field required.

    Required Knowledge, Skills and Abilities
    • Excellent oral, written, and interpersonal communication skills.
    • Strong computer skills with knowledge of Microsoft Office including, but not limited to, Word, Excel, PowerPoint, and Outlook, the Windows environment, and internet research skills.
    • Demonstrated knowledge with physical and virtual desktops and thin-clients, especially Windows, TCP/IP, SMTP, Active Directory, and group policy.
    • Demonstrated knowledge of enterprise antivirus software, imaging software and mobile management tools.
    • Ability to prioritize, organize, and complete multiple tasks with attention to detail, within stated deadlines.
    • Ability to work independently as well as a team player within department and with others.
    • Ability to adapt to constant change and periods of fast-paced, high-intensity work situations.
    • Ability to work evenings and/or weekends as needed; willing to travel throughout the college district using personal means of reliabl

    Numbers & Facts

    LocationMcAllen, Texas

    Skills

    • Analysis Skillsunmatched
    • Anti-Virus Softwareunmatched
    • Application Serversunmatched
    • Change Managementunmatched
    • Communication Skillsunmatched
    • Computer Hardwareunmatched
    • Computer Maintenanceunmatched
    • Computer Networksunmatched
    • Computer Scienceunmatched
    • Computer Servicesunmatched
    • Computer Skillsunmatched
    • Computer Softwareunmatched
    • Configuration Managementunmatched
    • Continuous Deployment/Deliveryunmatched
    • Customer Relationsunmatched
    • Desktop PCunmatched
    • Desktop Virtualizationunmatched
    • Detail Orientedunmatched
    • Educational Accreditationunmatched
    • Enterprise Applicationsunmatched
    • Environmental Researchunmatched
    • Equipment Replacementunmatched
    • Establish Prioritiesunmatched
    • Hardware Repairunmatched
    • Higher Educationunmatched
    • Imaging Applicationunmatched
    • Information Technology & Information Systemsunmatched
    • Internet Researchunmatched
    • Internet Technologyunmatched
    • Interpersonal Skillsunmatched
    • Microsoft Active Directoryunmatched
    • Microsoft Excelunmatched
    • Microsoft Officeunmatched
    • Microsoft Outlookunmatched
    • Microsoft PowerPointunmatched
    • Microsoft Product Familyunmatched
    • Microsoft Windows Operating Systemunmatched
    • Microsoft Wordunmatched
    • Multitaskingunmatched
    • People Managementunmatched
    • Peripheral Hardwareunmatched
    • Research Skillsunmatched
    • SMTP (Simple Mail Transfer Protocol)unmatched
    • Scripting (Scripting Languages)unmatched
    • Service Deliveryunmatched
    • Systems Administration/Managementunmatched
    • TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
    • Team Playerunmatched
    • Technical Supportunmatched
    • Testingunmatched
    • Thin Clientsunmatched
    • Time Managementunmatched
    • Trend Analysisunmatched
    • Willing to Travelunmatched
    • Writing Skillsunmatched

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