Title: Analyst I / HR Generalist
Location: 100% Remote
Duration: 02+ Months
Shift Timing: 10:30 AM - 06:30 PM EST (Monday-Friday)
Please provide the details below:
1) Updated Resume.
2) 4 Question - Answer details (Questionnaire).
Questionnaire:
Please list on top of resume:
-List city/state
-Please list shift preferences
-Will be taking inbound calls for full shift. Call center experience preferred. Please list any experience.
-Do they have a secure internet, unshared and inaccessible by anyone else? (Absolutely NO hotspots OR shared/unsecured/public internet service. This will make them ineligible for role).
Kindly help me out with most updated Resume
Roles and Responsibilities:
*REQUIREMENT - Internet must NOT be a shared/unsecured/public internet service. To be in the role and have access to *** Health data, contractor would need secure internet, unshared and inaccessible by anyone else. Also, no hotspots are allowed as speeds are not fast enough to meet the requirements for the role. Please screen your workers to ensure they have secure internet, unshared and inaccessible by anyone else and confirm this is NOT a hotspot.
Colleague Relations is a *** Health Human Resources Center of Excellence. We are ambassadors of our Company's culture. We strive to promote a positive, healthy working environment. We demonstrate respect, care, and empathy toward all colleagues while applying a fair, balanced approach to resolve policy related colleague concerns.
As an Analyst I supporting Colleague Relations, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including but not limited to reasonable accommodation, workforce reduction, colleague performance, attendance and policy interpretation. In this role, you will respond to a significant volume of calls from colleagues seeking guidance. You will provide timely and effective solutions to colleague issues during the initial contact. Additionally, you will provide cross-functional support to other departments as required.
You will accomplish this by:
Obtain, review, and manage accommodation-related documentation, ensuring timely, confidential, and accurate recordkeeping throughout the accommodation process.
Conducting case-related research and gathering relevant information, records, and supporting documentation to assist internal stakeholders and legal counsel with employment-related matters.
Performing administrative activities associated with case management, including document management, file maintenance, data entry, record tracking, audit support, reporting, and monitoring requests to ensure timely completion.
Maintaining organized and accurate electronic files and records in accordance with company policies, records management requirements, and applicable legal standards.
Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues.
Assisting with policy interpretation, and the application of *** Health policies and the Code of Conduct.
Consulting with leaders regarding colleague discipline and performance issues.
Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
Responding to general inquiries related to workforce reduction, escalating concerns where appropriate.
Providing cross-functional support to other areas of the business, as appropriate.
Demonstrating empathy, putting people first and inspiring trust with our colleagues
Interacting and effectively influencing colleagues within all levels of the organization
Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
Collaborating cross-functionally to achieve desired outcome
Demonstrating knowledge of current state and federal employment/labor laws and regulations
Required Qualifications:
Leadership experience can substitute for 2+ years of practical experience and understanding in Employee Relations, Labor Relations, or as an HR Generalist.
Preferred Qualifications:
Prior mentoring, leadership, mediation, or consulting experience
Knowledge of current state and federal employment/labor laws and regulations
Solid real time problem solving and decision-making skills
Certifications: PHR/SPHR and/or CP/SCP (SHRM)
Education:
HS diploma/GED required, Bachelor's Degree preferred; or equivalent years of work experience may substitute.
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