Accounting Software, Analysis Skills, Application Programming Interface (API), Banking Services, Communication Skills, Cross-Functional, Customer Relations, Data Formats, Data Mapping, Data Quality, Detail Oriented, ERP (Enterprise Resource Planning), Field Mapping, Finance, Gap Analysis, Identify Issues, Image Processing, Information Retrieval, Knowledge Management, Multitasking, Order Delivery, Presentation/Verbal Skills, Project Estimates, Project/Program Management, Requirements Management, SQL (Structured Query Language), Sales Management, Technical Analysis, Technical Delivery, Time Management, Willing to Travel, Writing Skills
Job Responsibilities:
" Implements FIS imaging and payments solutions (ImageCentre, DirectLink, Orbograph, Voyager, Host Integration, API) for banking and financial institution clients
" Serves as both Project Manager and Technical Analyst on small projects; Technical Analyst on large multi-product engagements
" Client-facing role requiring strong communication, solutioning, and stakeholder management skills
" Must work US business hours and provide after-hours & weekend support for newly implemented clients for a minimum of 2 weeks post go-live
" Up to 25% travel to client sites for installation, training, and go-live support (travel requirement varies by assignment)
Functional & Domain Knowledge
" Strong financial industry and items processing domain knowledge
" Understanding of teller and distributed capture workflows within banking environments
" Ability to review client teller capture and sort pattern requirements and provide efficient, supportable solutions
" Knowledge of image cash letter processing, duplicate detection, and remittance workflows
" Familiarity with banking ERP, accounting systems, and check clearing platforms
Platform & Application Knowledge
" ImageCentre installer, configuration, and training proficiency required across all profiles
" DirectLink Teller teller capture and sort pattern configuration, Host Integration knowledge
" Orbograph CAR/LAR strong definition and configuration knowledge required
" Voyager implementation and support knowledge (applicable profiles)
" Image Retrieval API strong knowledge of API integration and image retrieval workflows
" Duplicate Detection and Image Cash Letter (ICL) knowledge preferred
Project & Client Management
" Run small-scope projects independently as both Project Manager and Technical Analyst
" Serve as Technical Analyst on larger, multi-product, cross-functional implementation projects
" Manage client expectations, scope, and escalations through go-live and stabilization phases
" Lead client calls, training sessions, and on-site go-live support activities
" Quick thinking and proactive communication in deadline-driven client environments
Technical Skills
" Strong SQL knowledge querying, troubleshooting, and data validation
" Strong item processing knowledge including teller capture, distributed capture, and sort pattern requirements
" Ability to read and interpret data file layouts; perform data field mapping and conversion analysis
" Product-to-product migration experience; add-on and work order technical project delivery
" Cross-team collaboration and technical resource coordination
" Requirements gathering, gap analysis, and technical solutioning
Soft Skills & Work Requirements
" Excellent written and verbal communication skills; strong training and documentation abilities
" Ability to translate client business requirements into technical platform solutions
" Attention to detail, quality focus, and independent judgment
" Adaptability and resilience; ability to manage multiple priorities simultaneously
" Must be available to work US business hours (North America client base)
" After-hours and weekend availability required for minimum 2 weeks post go-live per new client