Accounts Receivable, Analysis Skills, Billing, Communication Skills, Corrective Action, Customer Experience, Customer Satisfaction, Data Sets, Depth Perception, Detail Oriented, Documentation, IBM AS-400 Server, Identify Issues, Less Than Truckload (LTL), Lift/Move 20 Pounds, Multitasking, Office Equipment, Operations Processes, Organizational Skills, Payment Processing, Physical Demands, Presentation/Verbal Skills, Process Flow, Process Improvement, Time Management, User Documentation, Writing Skills
Job Summary:
- Develop extensive knowledge of Administrative processes that impact the payment cycle and customer experience
- Adjust bills within the AS400 to satisfy customer expectations
- Execute established queries without supervision
- Manipulate and Analyze the output of various data sets and systems to uncover trends
- Report findings and recommendations that support continuous process improvement (within the Administrative Department)
- Review, audit, and diagnose indicators of account level issues and defect patterns. Diagnose the root cause of Administrative Department defects and disputes and implement corrective actions
- Develop and maintain queries that support Administrative processes, reduce payment cycles, and improve customer experience
- Effectively communicate with internal and external customers to obtain necessary customer requirements and incorporate into process documentation
- Assist Departmental Management with day-to-day operations and act as a resource to other team members.
- Regular attendance is required.
- This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
Qualifications:
- High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background ; Higher Education preferred
- 1 year experience in billing and/or accounts receivables required
- Must have strong written, verbal and listening communication skills
- Intermediate Excel skills required
- AS400 and Sequel experience required
- Strong knowledge and understanding of LTL concepts and how they apply to Administration including rules, logic and process flows
- Ability to work effectively with internal and external executives and other key stakeholders across Estes
- Highly organized with strong attention to detail and quality focus
- Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
- Must be able to comply with all company policies, rules, procedures and Code of Conduct
- Must be able to interact well with others
- Must be able to work independently, or in a team setting
- Must be capable of working under tight time constraints in a high volume environment with multiple priorities
- Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
- Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
- Must be authorized to work in the United States
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.
Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.