Analyst II - Crisis Management

Analyst II - Crisis Management

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Analyst II - Crisis Management .

General information

Career area

Risk

Work Location(s)

601 S. Tryon Street, NC

Remote?

No

Ref #

22515

Posted Date

06-22-26

Working time

Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

This role is on a hybrid schedule in our Charlotte, NC office. This role is in office a few days weekly with some remote work.

Within Ally's Crisis Management & Business Continuity (CMBC) function, the Incident & Technology Management (I&TM) Analyst II assists the Crisis Management (CM) team in developing, documenting, and executing incident/crisis response processes. The Analyst II supports CM tools used for risk and asset monitoring, emergency notification, and planning/response management. This role will actively participate in cross-functional incident response to mitigate business disruption. The role will report to the Manager of the I&TM team.

The ideal candidate is detail-oriented and innovative, and has experience balancing daily responsibilities, risk monitoring, and incident response. The candidate is comfortable with context switching in a fast-paced and potentially ambiguous response environment. They are skilled in situation reporting, tool management, and building collaborative relationships with internal and external stakeholders.

At this time, Ally will not sponsor a new application for employment authorization for this position.

The Work Itself

• Support CM's Incident & Technology Management function (and broader CMBC organization) in executing its responsibilities.
• Maintain and execute monitoring, escalation, and response tracking processes, including logging incidents, documenting actions, and preparing management summaries and related materials.
• Coordinate cross-functionally to support the timely identification and escalation of risks and potential crises that may impact Ally, including technology, cyber, facilities, weather, personal safety, and domestic or international events.
• Support the use and administration of tools and technology related to monitoring, notification, incident tracking, and response coordination, including assisting stakeholders with tools as needed.
• Assist in the development and maintenance of CM-related metrics and trend analysis by compiling data, updating records, and supporting recurring reporting activities.
• Utilize Ally's emergency notification system to support the timely dissemination of incident-related communications, and to collaborate with internal and external partners on system enhancements, testing, and related process improvements.
• Maintain and enhance CM documentation by identifying process gaps, workflow issues, and areas for improvement, while supporting efforts to streamline documentation, tracking, reporting, and other operational processes in alignment with relevant enterprise frameworks.
• Prepare presentations, briefing materials, status updates, and summary documentation for leadership briefings, committees, and other stakeholder forums.
• Support response management operations, which may occur outside of regular working hours and during the weekend.
• Maintain and enhance processes for reporting and document retention to satisfy audit or other policy requirements.

The Skills You Bring

Minimum Qualifications:

1+ years of experienceHigh school Diploma or GED equivalentPreferred Qualifications:

Incident response or crisis management experience (private or public sector) preferred.Sharp analytical skills and the ability to aggregate information to support conclusions.Strong written and verbal communication skills. Ability to interact with colleagues in a professional manner.Ability to work collaboratively and build trusted partnerships with internal and external stakeholders.Self-motivated and able to effectively manage competing demands and priorities.Capacity to effectively utilize incident/risk management platforms, monitoring and tracking tools, and/or emergency notification systems.Proficiency with Microsoft Teams, Word, SharePoint, PowerPoint, Excel, and Power BI.Experience in or understanding of operational risk management, crisis management, business continuity, emergency management, physical security, or enterprise resilience.1+ years of experience in financial services, risk management, or related field.#LI-Hybrid

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.

Base Pay Range: $55000 - $95000 USD

An individual's position in the range is determined by the specific role, the scope and responsibilities of the role, work experience, education, certification(s), training, and additional qualifications. We review internal pay, the competitive market, and business environment prior to extending an offer.

Incentive Compensation: This position is eligible to participate in our annual incentive plan.

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