Position Type : Full timeType Of Hire : Experienced (relevant combo of work and education)Job DescriptionWe are FIS. Our technology powers the world's economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you're ready to start learning, growing and making an impact with a career in fintech, we'd like to know: Are you FIS?About the roleWe are looking for a Technical and Product Support specialist to support global financial institutions using our platform. This role is central to delivering an exceptional client experience by providing timely, accurate, and well-coordinated support across both technical and product-related queries. You will act as a key point of contact for client issues, ensuring all requests are effectively triaged, validated, and progressed in line with service level agreements, while maintaining clear and consistent communication throughout.In addition to managing incoming queries, you will support our clients with more complex technical issues, taking ownership of investigations and working closely with them to understand and resolve challenges. This includes analyzing logs, data feeds, APIs, and client configurations to identify root causes and provide clear, effective solutions. Partnering with engineering, product, and subject matter experts, you will act as an advocate for the client, helping to minimize disruption, improve response times, and ensure they get the most value from the platform.Please note: this is a full-time role with a required hybrid schedule in one of our talent centers. Hours: 8am - 5pm ESTWhat you'll be doingOwn the triage and timely resolution of client queries, ensuring SLAs are consistently metBuild a strong understanding of the product to support a wide range of client challenges, from day-to-day usage to technical queries and logic interpretationTriage and validate incoming tickets to ensure they are complete and "investigation-ready," including logs, JSON files, and environment detailsManage the full ticket lifecycle within JIRA, ensuring accurate updates, time tracking, and clear client communicationAssess issue impact and urgency to assign appropriate priority levels and elevate where requiredInvestigate and resolve issues across logs, data feeds, APIs, and client configurations, including replicating scenarios where neededCollaborate with engineering, product, and knowledge teams to support client implementations, product adoption, and technical troubleshootingSupport software release processes and ongoing client onboarding activitiesBuild strong client relationships, developing an understanding of their business challenges and how the platform best supports themContribute to the continuous improvement of support workflows and processes to enhance efficiency and client experienceWhat you should haveFinancial markets experience is required, exposure to regulatory frameworks would be beneficial.Experience supporting or implementing enterprise software in a client-facing environmentStrong technical capability, with the ability to configure and deploy components for troubleshooting and client supportProven client management skills, with experience building relationships in complex, demanding organizationsA proactive, self-motivated mindset with strong problem-solving and analytical skillsExcellent written and verbal communication skills, with the ability to convey information clearly and conciselyWhat we offer youA voice in the future of fintechAlways-on learning and developmentCollaborative work environmentOpportunities to give backCompetitive salary and benefitsEEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here#J-18808-Ljbffr
SRS Distribution Inc. has the strongest national network of independent roofing distributors with the most talented team of people working together to deliver the industry's best products and services. We have hundreds of locations in 44 states and continue to grow year-over-year. Our website has the latest list of branches.
In addition to our commitment to customer focus, SRS strives to become the preferred employer in the industry with highly-motivated and engaged employees operating in an entrepreneurial culture. This continual growth has established SRS as one of the fastest growing building products distribution companies in the U.S. SRS is a private company sponsored by Leonard Green & Partners and Berkshire Partners LLC, while being led by a management team of industry veterans. Find out more at www.srsdistribution.com.
SRS believes in hiring military veterans at any level for any position. We know your service trained you in many of the areas that we value, such as; leadership, teamwork, performance, integrity, and safety. If your experience matches our requirements, we want you to apply today.
Typical Opportunities:
Fun events at corporate and branches.