Analyst, Market Intelligence R00209193

• This is an ongoing W2 contract with potential for conversion
• This is a hybrid position in Franklin, TN (4 days onsite)
• This position offers $33/hour, 10 days PTO, 16 Paid Holidays, medical/retirement contributions (if desired)

Top Responsibilities

• Deliver voice-of-the-customer insights to support Marketing, Sales, and Service decision-making
• Analyze primary and secondary research to understand customer perceptions, behaviors, and market trends
• Translate complex research findings into clear, actionable recommendations for internal stakeholders
• Build and present concise, executive-level presentations to regional and global leadership
• Analyze loyalty, retention, and advocacy metrics to identify drivers of repeat purchase and brand preference
• Evaluate owner vs. non-owner behavior, including loyalty, defection, and conquest trends
• Support post-purchase and customer experience analysis to identify opportunities that improve satisfaction
• Partner cross-functionally with Marketing, Sales, and Service teams to strengthen brand loyalty initiatives
• Contribute to new research initiatives and stay current on industry and consumer trends

Top Qualifications

• Bachelor’s degree in a related field (required)
• 1–3 years of experience in market research, customer insights, or automotive industry (required)
• Strong analytical skills with the ability to simplify and communicate complex data clearly
• Excellent presentation and storytelling skills for senior-level audiences
• Experience with project management, process management, and budget tracking
• Proficiency in Microsoft Excel and PowerPoint
• Familiarity with online survey tools and statistical analysis software
• Experience managing or coordinating vendors (preferred)