Analyst, NYSE Trading Operations - Core Shift

Overview:

The Trading Operations Analyst serves as a first-line support specialist for all NYSE Group live production trading platforms. In this customer-facing role, the analyst identifies, troubleshoots, manages, and escalates trading-related issues while partnering with cross-functional teams to ensure seamless and uninterrupted market operations. The role requires a motivated self-starter who thrives in a fast-paced environment and balances independent work with effective cross-functional collaboration.

 

• Daily Operations & Support
  • Provide real-time trading operational support for all NYSE Group Exchanges.
  • Monitor trading activity, system performance, and electronic trading across all Exchange products.
  • Execute daily checkout procedures and maintain accurate electronic logs of trading issues, disputes, and resolutions.
  • Assist member firms with inquiries related to order types, routing behavior, and trading functionality.
• Collaboration & Communication
  • Engage with System Operations for the escalation of production issues and the understanding of system workflows.
  • Consult with Technology, Product Management, and Relationship Management teams to onboard users and resolve technical issues.
  • Coordinate with NYSE Regulation and other exchanges regarding erroneous trades and clearly erroneous (CEE) rulings.
  • Disseminate market status updates and operational notices in a timely manner.
  • Collaborate with Floor Operations teams to address and resolve real-time trading inquiries.
  • Develop deep expertise in proprietary trading systems and back-office tools to effectively support client interactions and operational workflows.
  • Contribute to cross-functional initiatives that improve operational efficiency and client experience.
  • Support process documentation and post-incident reviews to drive continuous operational improvement.

• Bachelor's degree from an accredited institution.
• 3+ years of experience in a trading environment, including roles such as trader, trader's assistant, exchange or broker-dealer trading operations, or alternative trading system (ATS).
• Demonstrated hands-on experience with trading systems and exchange operations.
• Active FINRA Series 7 license (required).
• FINRA Series 57 license is a plus.
• Strong analytical and problem-solving abilities with a critical-thinking mindset.
• Proficiency in MS Office Suite (Word, Excel, Access, PowerPoint).
• SQL experience for issue investigation is a plus.
• Excellent written, verbal, and interpersonal communication skills.
• Proven ability to make quick, sound decisions under pressure.
• Demonstrated ability to manage multiple priorities in a fast-paced, time-sensitive environment.
• Strong client focus with a collaborative, team-first mindset.

 

Schedule 

• Primary Shift: Core Trading Session Support from 8:30 AM to 5:00 PM ET
• This position will also include rotational shift support responsibilities for Early and Late Trading Sessions

 

----------: Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.