Analyst

An International company, located in Plano, TX, is seeking an Analyst for a 12+ month contract role. Reporting to the Domain Product Owner, the person in this role is responsible for supporting the Department and Domain as related to system and project related functions, production support, supporting initiatives, and driving efficiencies for sales, management, and administration processes. This Analyst will be solely responsible for ensuring day-to-day operations are supported both within the Department and Domain. What you"ll be doing Operational Management Act as lead point of contact for day-to-day operations within Department and Domain Manage, track and analyze cases from intake through resolution, ensuring timely follow-up and escalation as needed. Partner with Application Management Support (AMS) on incident and problem management processes. Monitor operational workflows and identify process gaps, recommending improvements to increase efficiency and consistency. Analyze recurring field questions and issue trends to identify root causes and recommend process or training improvements. Technology Project Administration Act as a SME and contact for projects related to Domain system enhancements, including but not limited to StoneEagle Admin platform, Private Label, RouteOne, and SGI by working closely with technology, data, and Sales field team members to ensure business needs are met Assist with gathering, writing, and revising business user stories/system requirements for projects and make decisions related to aligning business needs and technology objectives for each project Manage user stories in Jira system, including user story writing, prioritization, and user story refinement Configure product, plan and pricing changes in the StoneEagle Admin system, partnering closely with the Product Operations and Product Development teams for requirements gathering and testing Assist Domain Product Owners with Jira backlog grooming and prioritization for Domain factories Assist with developing and executing test scenarios in various TEST environments and ensure successful test results Manage the Secure Online Reporting (SOLR) invoice and billing process Support weekly manual payment exception processing for accounting downstream systems Provide support to the Reinsurance Team with wire transfers for dealers Process/System Improvements Provide operational perspective and knowledge in the development of and modifications to domain-related system applications Create and maintain system process maps and SOPs Use Kaizen and Toyota Business Practices (TBP) methodologies to develop and implement process improvements Miscellaneous - Other Create/revise/communicate training materials related to domain technology projects. Create/revise/post FSBs as requested Special projects as assigned Requirements: Qualifications/ What you bring (Must Haves) 4-year college degree (BA or BS) 5-7 or more years of relevant work experience in technology operations, field support, operations management, or a similar field/industry Working knowledge of technology products, processes, and operational workflows Proficiency with Microsoft Office applications, including Excel, PowerPoint, Visio, and Word Excellent oral and written communication skills, including the ability to create clear business communications and presentations Proficiency with Jira or similar case and workflow management tools Aptitude for business system configuration and supporting operational system processes Strong organizational skills, attention to detail, and the ability to manage multiple priorities Added bonus if you have (Preferred): Agile Certification Agile methodology/initiative planning and launch experience