1st Level Support, Analysis Skills, Community Support, Customer Support/Service, Database Administration, Database Technology, Document Archiving, Documentation, Establish Priorities, GxP, Information Technology & Information Systems, Leadership, Organizational Skills, Patient Assessment, Problem Solving Skills, Reporting Dashboards, Request for Proposals (RFP), SQL (Structured Query Language), Support Documentation, System Test, System Validation, Systems Administration/Management, United States Citizen, Validation Testing
Analyst (PV)
Validation Testing
GXP
Documentation
Customer Service Oriented
System Validation
RFP
Archiving
Database
SQL
Description:
PV Systems Temp Support Duties
- Hours 8-5 Responsibilities during RFP project
- Responsible for running routine reports and queries from the GPV database tables using SQL when needed
- Support computerized system validation testing
- Responsible for PV systems Product Dictionary entries and routine maintenance in databases
- Product Dictionary updates and new entries
- Product Family maintenance
- Product Line updates
- Responsible for triage tickets for system support ·
1st line of support for PV System tickets
- Support new user set up in PV Systems
- PV Systems set up
- Curricula assignments
- Mailbox maintenance
- Supporting initial login for new users
- Support Training coordination for PV User community
- New User trainings
- Support communication to PV System User community
- Front line to User community for system support
- Support PV system monitoring and liaise with IT / Vendor to resolve system issues
- Case Type Changes
- Product Family verifications
- Supports review of PV Documentation
- Support PV Documentation organization and archiving
- Supports dashboard maintenance and monitoring
- All other duties assigned by Leadership
Skills
- Experience with GxP computerized systems
- Experience with SQL
- Well organized; ability to prioritize assigned tasks
- Experience working within a team environment
- Experience with customer service Education
- IT or Business Degree (Associate or Bachelors)
Preferred: Experience with global systems and users
QUALIFICATION/ LICENSURE :
- Work Authorization : Green Card, US Citizen
- Travel Required : No travel required
- Shift timings: Not specified
B
Boehringer Ingelheim International GmbH