Status: Pending
Status Reason: Pending Sourcing
Reason: Peak Period
Department: 395 MCAID QA
Job Category: Clerical/Administrative
Job Code: OP112*AD-Administrative Support
Job Title: Analyst, Quality Assurance
Duties: Under direct supervision, performs quality control audits, reviews, or monitoring of departmental operations functions including, but not limited to, claims, membership, customer service/call center, workflow, processing support systems, procedures, documentation, etc. Identifies problems, analyzes cause and effect, and makes recommendations for improvements.
"50% Performs routine quality audits, reviews, or monitoring across various operations functions to ensure quality standards, procedures, and methodologies are being followed. Recognizes and documents any potential fraud and abuse situations. May provide one on one guidance to new hires upon completion of initial training.
"20% Provides necessary feedback or coaching to operations and training areas on errors assessed so that additional training can be initiated as needed. Compiles data and generates reports for operations areas on quality performance.
"20% Identifies areas of weakness and communicates recommendations on changes and improvements to training materials. Documents findings of analysis and prepares recommendations for implementation of new systems, procedures or organizational changes.
"10% Assists with training documentation and development of new processes and procedures. Remains current with all guidelines, work instructions, etc. null
Skills: Required Skills and Abilities: Good analytical, customer service, and organization skills. Basic business math proficiency. Able to document problems and assist in their resolution. Able to document processes and identify areas for improvement. Effective written and verbal communication skills.
Required Software and Other Tools: Microsoft Office.
Work Environment: Typical office environment. null
Keywords:
Education: Required Education: High School Diploma or equivalent
Required Work Experience: 1 year of related claims processing, customer service, auditing, training, analysis, or operations experience.
Preferred Work Experience: 1 year-of experience in a healthcare or insurance industry. null
# of Positions: 3
Location:
Columbia, SC
17 Technology Circle,
Schedule:
Start Date: 08/31/2026
Estimated End Date: 11/29/2026
Hours Per Week: 40.00
Hours Per Day: 8.00
Standard Schedule:
Schedule Notes: MAX PAY RATE.
NON SCA
CONTRACT TO HIRE
SCHEDULE IS M-F 8:00-4:30. CAN ACCOMMODATE 7:30-4:00 OR 8:30-5:00.
ONSITE INTERVIEWS WILL BE CONDUCTED
TRAINING WILL BE 2-3 WEEKS.
ONSITE POSITION ONLY MUST BE LOCAL CANDIDATES
2-4 PREFERRED/NICE TO HAVE skill sets/qualities:
"? Microsoft Office Skills
"??Soft Skills:
"??Detail Oriented to be able to be organized and able to complete tasks as assigned
Contact Information:
MSP Contact Name: Peterson, Christopher
MSP Phone: (803) 984-6338
Addtional Information: MAX PAY RATE.
NON SCA
CONTRACT TO HIRE
SCHEDULE IS M-F 8:00-4:30. CAN ACCOMMODATE 7:30-4:00 OR 8:30-5:00.
ONSITE INTERVIEWS WILL BE CONDUCTED
TRAINING WILL BE 2-3 WEEKS.
ONSITE POSITION ONLY MUST BE LOCAL CANDIDATES
2-4 PREFERRED/NICE TO HAVE skill sets/qualities:
"? Microsoft Office Skills
"??Soft Skills:
"??Detail Oriented to be able to be organized and able to complete tasks as assigned
Your Magnit Platform Onsite Team is available at Prounlimited@bcbssc.com
If you have any technical questions about the Magnit Platform application, please contact the Magnit Platform at helpdesk@pro-unlimited.com or:
1-888-368-9141 (United States)
00-800-7787-7877 (United Kingdom)
001-800-906-165 (Hong Kong)
010-0120-958-143 (Japan)
EEO:
Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.