Analyst/Sr Analyst, Data Steward - Customer Data Strategy & Governance (Fort Worth, TX, US)

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This role is part of the Customer Data Strategy & Governance team and plays a key role in advancing customer-centric, data-driven decision making across the enterprise. As the Loyalty Data Steward, you will partner with business stakeholders, technology teams, and data owners to govern, maintain, and enhance critical Loyalty data products. This position offers the opportunity to shape data governance practices, improve data quality and accessibility, and influence how customer data is managed and leveraged to drive business outcomes.

What you'll do

This list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Works closely with IT partners, commercial product teams, Privacy team and the governance committee.
• Collaborates with Subject Matter Experts and IT to design and manage integrated data products.
• Assists with investigations and defect resolution.
• Creates and implements data health scorecards and monitoring systems.
• Performs statistical testing on large datasets to determine quality and integrity, and develops quality standards with assistance from Subject Matter Experts.
• Creates and delivers communications and training about our data assets and how to use them.
• Collaborates with commercial teams to ensure customer-first/data-first approach to development of solutions.
• Works with Data Stewards to maintain metadata, best practices, ownership and lineage.
• Updates and manages Data Access Policies, conduct audits and recommend changes when appropriate.
• May participate in governance committees and working groups, as needed, to support the development and continuous improvement of data standards and best practices.

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• Bachelor's degree in engineering, mathematics, computer science, information management, or similar relevant work experience/training
• 3 years of experience in data analysis, data management or data stewardship
• Proficiency in SQL
• Experience with one or more aspects of data governance

Preferred Qualifications- Education & Prior Job Experience

• 5 years of experience in data analysis, data management or data stewardship
• Airline or travel/hospitality industry experience
• Experience with BI tools such as Tableau or PowerBI
• Experience with Data Quality tools such as Informatica, Anomolo or MonteCarlo
• Experience with Informatica Axon/EDC/Marketplace
• Experience with Identity Resolution, CDP or Master Data Management solutions
• Experience with Teradata, Databricks and Snowflake

Skills, Licenses & Certifications

• Exceptional analytical and advanced problem-solving skills
• Knowledge of data management concepts including modeling, quality, control frameworks, governance, master data management, metadata management, identity resolution, etc.
• Excellent interpersonal and communication skills
• Advanced proficiency in Microsoft Excel and PowerPoint
• Advanced SQL proficiency; Python a plus
• Ability to perform customer data analysis using complex data sets
• Strong organizational skills
• Ability to balance multiple projects concurrently
• Inquisitive out-of-the-box thinker who is continuously on the lookout for opportunities to improve and innovate 
• Excellent leadership, communication, creative thinking, analytical and problem-solving skills
• Ability to move projects forward without deadlines as well as effectively work under tight time constraints
• Ability to work cross-functionally and effectively communicate and work with diverse business groups
• Knowledge and understanding of customer data and customer interactions specific to the airline industry
• Familiarity with the basics of marketing, ad-tech/mar-tech, loyalty programs, etc beneficial
• Ability to develop creative solutions and innovative strategies to drive real business results
• CDMP Certification in one or more areas a plus
   

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.