Analyst/Sr Analyst, Revenue Management Process Support

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Revenue Engineering Team within the Revenue Management Division.
• In Revenue Management, we aim to empower our team members to make informed decisions that impact American Airline’s passenger revenue. Our collaborative approach combined with exposure to different experiences creates an environment rich with opportunities to learn and grow. We’re looking for candidates who demonstrate curiosity, take initiative and are data and results driven.
• Responsible for providing implementation support for fare and availability distribution of both public and private products. Additionally, the team designs and implements solutions to prevent and minimize revenue leakage, and/or increase efficiencies in product, fare, and availability distribution.

What you'll do

Support the life cycle of our fare products to achieve key Revenue Management (RM) departmental goals by:

• Creating fare products that drive revenue growth
• Provide engineering, research, and design resources for new fare products
• Evaluating best practices in fare distribution
• Analyze and consultation regarding ATPCO and GDS processing
• Collaborate with Agency Relations, Sales, and RAC to create and update booking and ticketing policies
• Lead/contribute to ad-hoc, departmental and companywide projects which require pricing, fare distribution and/or reservations expertise
• Act as a visionary partner in shaping the future of fare and product distribution by leveraging analytical expertise and forward-thinking innovation to design creative, automated solutions that improve customer experience, increase distribution efficiency, and strengthen revenue and operational performance. 
• Work with other departments to resolve issues related to reservations prior to the customer's arrival at the airport
• Deep dive, research, and resolve pricing and availability issues/inquiries from multiple departments (Digital, RES, RAC, Agency Relations, RM, Sales)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• ​Bachelor’s degree in relevant field or equivalent experience/training

Preferred Qualifications- Education & Prior Job Experience

• ​Previous airline experience
• 3 years professional experience in a relevant field or equivalent experience/training

Skills, Licenses & Certifications

• Knowledge of Microsoft Office to include Word, Excel, Outlook, etc.
• Skills in analytics
• Ability to assemble information, extract pertinent facts, draw logical conclusions, and present recommendations
• Ability to learn business processes from other departments, and anticipate how they may be impacted by RM led changes
• Ability to make independent judgements and decisions while taking ownership of job responsibilities
• Ability to work on detail-oriented projects
• Ability to work well in a team environment

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.