Analysis Skills, Banking Operations, Banking Services, Business Analysis, Change Management, Communication Skills, Continuous Improvement, Customer Relations, Design Document, Documentation, Finance, Functional Requirements Document (FRD), Gap Analysis, Knowledge Management, Management Consulting, Mentoring, Presentation/Verbal Skills, Problem Solving Skills, Process Flow, Project Lifecycle, Project/Program Management, Quality Metrics, Requirements Management, Returns Processing, Risk Analysis, Technical/Engineering Design, Time Management, Traceability, Writing Skills
Job Responsibilities:
• Senior Lead Business Analyst and SME specialising in item processing and financial industry implementations for banking and payments clients
• Provides expert-level requirements analysis, solution scoping, and business advisory across add-on, work order, and multi-product implementation projects
• Bridges business and technical teams — translates complex client item processing requirements into clear, actionable, and supportable solutions
• Client-facing role requiring excellent communication, stakeholder management, and consultative engagement skills with US-based banking clients
• Must work US business hours; after-hours and weekend support required for newly implemented clients for a minimum of 2 weeks post go-live
Project Management & Delivery
• Strong project management skills — plan, track, and deliver add-on and work order projects end-to-end
• Manage project scope, timeline, risks, and stakeholder expectations across concurrent engagements
• Cross-team collaboration — coordinate between implementation, product, technical, and client teams
• Serve as primary point of accountability for requirements sign-off and solution acceptance
• Escalation management and proactive communication in deadline-driven client environments
Domain & Industry Knowledge
• Excellent item processing knowledge — end-to-end understanding of the banking items processing lifecycle
• Excellent financial industry knowledge — payments, clearing, settlement, and banking operations expertise
• Deep understanding of item processing workflows across capture channels: branch, teller, distributed, merchant, and mobile
• Knowledge of remittance, ACH, check clearing, Image Cash Letter (ICL), and return item processing frameworks
• Familiarity with FIS imaging and payments platforms to contextualise requirements within platform capabilities
Documentation & Standards
• Strong documentation skills — produce high-quality BRDs, FRDs, solution design documents, and process flows
• Develop and maintain standards, templates, and best-practice guidelines for the BA practice
• Create and own project artefacts including scope statements, decision logs, and sign-off documentation
• Contribute to knowledge management, lessons learned, and continuous improvement initiatives
• Ensure documentation meets client, compliance, and internal quality standards
Business Analysis & Requirements
• Excellent item processing requirements analysis — elicit, document, validate, and manage business and functional requirements
• Lead requirements workshops, discovery sessions, and solution design reviews with client stakeholders
• Translate client business needs into detailed functional specifications and solution designs for technical teams
• Add-on and work order project scoping — define scope, effort, dependencies, and acceptance criteria
• Gap analysis, impact assessment, and risk identification across complex multi-product engagements
• Requirements traceability and change management throughout the project lifecycle
Leadership, Soft Skills & Work Requirements
• Senior Lead designation — mentors and guides junior analysts; acts as BA practice SME and escalation resource
• Excellent written and verbal communication — presents findings, recommendations, and solutions at executive level
• Consultative mindset — listens actively to client needs and translates them into efficient, supportable outcomes
• Independent judgment; ability to make on-the-fly decisions during client engagements with minimal supervision
• Must be available to work US business hours (North America client base)
• After-hours and weekend availability required for minimum 2 weeks post go-live per new client