Analyst Sr., Operational Excellence at CARNIVAL CRUISE LINE
Skip to main content
Menu
Land-Based
Jobs
Keyword / Category
Location Select Eleuthera Grand Bahama Long Beach Miami Miramar
Work Style Select Hybrid In Office - Miami In Office - Other Location Remote
Search Reset
Private
Destinations Opens in a new window Ship-Based
Jobs Opens in a new window
Analyst Sr., Operational Excellence
Job ID 12918 Location Miami Date posted 04/13/2026
Apply Save Job
Jump To:
Company Overview
As the parent company overseeing our eight distinctive brands worldwide, Carnival Corporation plays a vital role in providing integral support and strategic direction to each brand across various departments. We strive to deliver unforgettable happiness to our guests by providing extraordinary cruise vacations, while honoring the integrity of every ocean we sail, place we visit and life we touch. As a member of our team, you will help lead the way in innovative and sustainable cruising, delivering memorable vacations and building borderless connections.
Our Culture Essentials
Joining the Carnival team means embracing our six Culture Essentials, which are the cornerstone values shaping our identity, principles, and actions. These beliefs and behaviors not only define who we are but also unite us as a team, guiding us in decision-making, fostering relationships, tackling challenges, and reaching milestones. These culture essentials propel us toward a shared vision of success, ensuring a collective effort in shaping our future.
Responsibilities
Job ID 12918 Location Miami, FL Date posted 04/13/2026
The Senior Analyst, Operational Excellence, supports the development, evaluation, and continuous improvement of guest experience standards and operational processes across all Carnival‑owned destinations. This role contributes analytical rigor, financial modeling, and structured change‑management support. The analyst also provides data‑driven insights that guide product differentiation and support the creation of SOPs, and governance of standardized operational protocols by preparing documentation and coordinating change‑management activities.
Responsibilities
Guest Experience Standards & Paid On‑Premise Product Support
Develop competitive benchmarking to identify opportunities to expand/modify product portfolio.
Conduct quantitative analyses to evaluate guest experience performance, paid product utilization, and service‑level adherence.
Support the development and maintenance of brand standards for paid experiences, amenities, FF&E, and service delivery.
Prepare dashboards and reporting packages that help local teams execute consistent, high‑quality guest experiences.
Cross‑Brand Coordination & On‑Premise Sales Analytics
Build and maintain Excel‑based inventory and allocation models to support cross‑brand decision‑making.
Analyze on‑island sales operations to identify conversion opportunities and alignment with pre‑booked Shorex products.
Operational Protocol Development & Governance
Conducts assessments to identify process gaps, evaluate operational needs, and inform the design of standardized protocols.
Prepares and maintains documentation that translates complex requirements into clear, actionable procedures and guidance materials.
Coordinates change‑management activities by partnering with cross‑functional teams to support deployment, adoption, and ongoing governance of new or updated protocols.
Investment Planning, Capex Analysis & Project Support
Develop financial models and business cases for destination investments and capacity expansion opportunities.
Support project planning, tracking, and deployment activities, including preparation of communication materials and go‑live readiness documentation.
Requirements
Bachelor's Degree in Business administration, Hospitality and Tourism management, Data analytics, Business intelligence, Economics, or Finance.
Advanced Excel modeling skills (pivot tables, Power Query, complex formulas, scenario modeling).
Proficiency in Power BI and Microsoft Office tools.
Experience supporting change‑management processes (stakeholder engagement, documentation, training support).
3-5 years of experience in analytics, operations, revenue management, or related fields.
Strong attention to detail and commitment to maintaining high guest experience standards.
Strong communication, interpersonal and organizational skills.
This position is classified as "in-office." As an in-office role, it requires employees to work from a designated Carnival office in South Florida Monday through Thursday each week. Employees may work from their home on Fridays. Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:
Health Benefits:
Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Additional programs include company paid term life insurance and disability coverage
Financial Benefits:
401(k) plan that includes a company match
Employee Stock Purchase plan
Paid Time Off:
Holidays - All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee's discretion.
Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Other Benefits:
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
About Us
Carnival Corporation & plc is the world's largest leisure travel company, our mission to deliver unforgettable happiness to our guest through our diverse portfolio of leading cruise brands and island destinations, including Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America and Australia; P&O Cruises and Cunard Line in the United Kingdom; AIDA in Germany; Costa Cruises in Southern Europe.
Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.
Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf
https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf
Share
Employee Benefits
Empowering work-life integration and flexible opportunities for your personal and career success
Comprehensive employer wellness programs featuring mental health support and fitness options, including an on-site gym
An array of qualified complimentary and heavily discounted cruise options for the ultimate dream getaway
Generous parental leave time and adoption assistance programs
Secure your future with our exceptional Traditional and Roth 401(k) options complemented by valuable company contributions
Invest in tomorrow with the opportunity to purchase Carnival shares at a discounted rate from their fair market value
In addition to the above, we offer PTO and company holidays as well as a variety of medical, dental, and voluntary plans
Culture
We celebrate our diverse team of over 160,000 team members representing 150 countries and are committed to providing a welcoming and inclusive environment where people from different backgrounds, experiences, and walks of life can succeed. We know our team members are at the heart of inspiring unforgettable happiness, so we strive to be the world's number-one choice for hospitality, travel and leisure careers.
I think one of the great things about Carnival is that you have a leadership team that is down to earth and truly cares about its employees. Balancing their respect for the company's workforce (ship and shore) with their steep industry and business operations knowledge, and you've got a team that can take the company to new heights.
Victoria Director of Global Financial Planning and Analysis Coffee Connoisseur
Carnival Corporation invests in its people. I started my career here nearly 20 years ago as a deck cadet. Carnival has supported my professional development and provided many career growth opportunities.
Andrew Vice President of Global Maritime Technology Systems History Buff
I love working at Carnival because its ethos perfectly aligns with my own. The company's personable leadership, cultural integrity, and sustainability initiatives creates a vibrant environment where you constantly feel motivated and find opportunities to improve.
Kaleigh HESS and Sustainability Quality Assurance Manager Paddle Board Pro
I am valued as my whole self and not just as my title.
Sandra Executive Assistant Sand and Surf Enthusiast
Follow us on social media
Be The First To Know
Get the latest job openings right in your inbox.
First Name
Last Name
Email Address
How did you hear about us?Please selectCareer FairCarnival Career SiteEmailEmployee ReferralGlassdoorGoogle JobsIndeedInstagramLinkedInZipRecruiterOther
Customize your alertsSelect a job category from the list of options. Select a location from the list of options. Finally, click "Add" to create your job alert.
Job CategorySelect a Job CategoryAdministrationBenefitsBusiness SupportCasinoCommunicationsCustomer OperationsCyber SecurityData ManagementData Science & AnalyticsEcommerceEnvironmental, Health & SafetyExecutive OfficesFacilities ManagementFinanceFinance & AccountingFinancial Planning & AnalysisFood & Beverage ServicesGlobal Finance & AccountingGlobal TaxGuest ExperienceGuest RelationsGuest TechnologyHealth ServicesHotelHuman ResourcesInformation Security CISOInformation SystemsInformation TechnologyInfrastructure Engineering EnterpriseLoyaltyMarine and TechnicalMarine OperationsMaritimeMarketingMedical ServicesOnboard RevenueOperationsPort and Shore OperationsProcurement & Supply ChainRevenue ManagementRisk AdvisorySalesSecurityShip OperationsSourcing & Supply_ChainTechnical OperationsTechnical, Engineering & MarineTrade SalesTravel ServicesTreasury OperationsVacation Planner
LocationSelect LocationEleuthera, Grand Bahama, East Grand Bahama DistrictLong Beach, CaliforniaMiami, FloridaMiramar, Florida
Add
Upload Your ResumeBy uploading your resume you are not submitting an application for employment.Remove
Confirm Email
By submitting your information, you acknowledge that you have read our privacy policy (opens in new window) and consent to receive email communication from CARNIVAL CRUISE LINE.
Submit
Carnival 2026 All rights reserved