Analyst, Telecom Services

Community Hospital Corporation (CHC) is seeking a new addition to our Telecom Funding Team. Working within CHC Information Technology Services, as a member of the Telecom Services team, you will contribute to the day to day operation of the Telecommunication & USAC service line by supporting department leadership, managing healthcare client administrative functions, assisting with government funding programs, and monitoring data trends to ensure efficient internal operations and high-quality client service delivery.  A background in the telecom industry is desired. This individual must be organized and possess strong analytical skills.

Community Hospital Corporation (CHC), recently recognized as a 2026 Dallas Morning News Top Workplaces and named to Becker’s list of 165 Top Places to Work in Healthcare. This is an exciting on-site position in our beautiful corporate office located in Plano, TX . At CHC we enjoy an outstanding work environment, covered parking, comprehensive health and welfare benefits including paid fitness facility membership, tuition reimbursement, a generous PTO allowance, and a great company culture.

Skills and Knowledge

• Experience with database, reporting, and documentation systems
• Ability to manage conflicting priorities and multiple deadlines 
• Capacity to acquire business line knowledge in a fluid environment, work independently with minimal guidance, exercise good judgment, and take initiative when appropriate 
• Ability to work collaboratively, internally and externally, with all levels of management across modes (in person, conference calls, web meetings)
• Ability to communicate effectively and relate well with others 

• Communicates openly, respectfully, and timely, verbally and in writing ○ Shares complex or technical information appropriately 
• Encourages others to share contrary views 
• Listens to the wants and needs of clients and other stakeholders ○ Responds in a timely manner to messages and requests 

• Demonstrates strong customer-focus, service-orientation, and mission-passion
• Requires excellent independent analysis and research, proactive problem solving and organization, attention to detail, and accuracy

Requirements

Experience and Education:

• Minimum 2 years administrative and client support experience 
• Minimum 2 years data management experience 
• Experience analyzing billing, invoicing, and performance data to identify trends and opportunities
• Bachelor's degree or the equivalent in education, certifications and related experience.

Major Responsibilities

• Assist with daily administrative and operational processes to support healthcare client participation in government funding programs, including the universal service Rural Healthcare (RHC) Telecommunications Program and Healthcare Connect Fund Program which are administered by the Universal Service Administrative Company (USAC) under the direction of the Federal Communications Commission (FCC). 
• Work with the team, clients, and other stakeholders representing corporate staff, consultants, telecommunications vendors, and healthcare partners to gather necessary data and documentation, analyze data, submit forms, maintain records, and respond to requests, to ensure compliance with applicable government funding program rules and federal regulations.  Assist with maintaining and tracking CHC Telecom Services process documents, customer database, and telecommunications vendor accounts and corresponding contact information. 
• Provide support to complete application steps, including form preparations, submissions, reviews, and issue resolution or escalation, as related to program eligibility, competitive bidding, funding requests, and invoicing, to maximize clients’ available funding for eligible telecommunications services, broadband services and network equipment and facilitate Healthcare IT cost savings. 
• Assist with special projects as needed to support data, report, and analysis efforts, and other specific duties as assigned.
• Other duties as assigned.

Benefits

At CHC we enjoy an outstanding work environment, covered parking, comprehensive health and welfare benefits including paid fitness facility membership, tuition reimbursement, a generous PTO allowance, and a great company culture. Comprehensive health and welfare benefits package is offered as part of total compensation.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Wellness Resources and other benefits

CHC is a tobacco and drug free workplace. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.