Analyst Warranty

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Requisition ID: 27591

Since 1968 Horton Emergency Vehicles has built the industry's most innovative ambulances for first responders risking their lives to save others. Horton designs, manufactures, and delivers the highest-quality, most tailor-made ambulances the market has to offer.

Horton Emergency Vehicles is part of Terex Corporation, a global designer and manufacturer of specialized vehicles and equipment, including fire and emergency vehicles, waste and recycling equipment, RVs, and machinery supporting construction, utilities, and infrastructure. With operations across the U.S. and globally, we are committed to safety, innovation, and quality while building products our customers depend on every day.

What You Will Do

You will analyze, review and process warranty claims. Develop a liaison between Horton staff, suppliers, and Original Equipment Manufacturer(s) (OEM). You will be proactive and work independently to meet business expectations

This role reports to Horton's Quality Department Manager.

How You Will Do It

• Review and adjudicate incoming warranty claims utilizing warranty software
• Work closely with finance department to verify accuracy of warranty charges, warranty claim data, vehicle registration and other related information.
• Responsible for overall warranty operations that ensures timely processing of all warranty claims to meet suppliers and OEM guidelines and expectations.
• Create customer warranty reports including warranty trend summaries and operations input on continuous improvement actions.
• Handle all National Institute of Standards and Technology (NIST) and Federal Motor Vehicle Safety Standards (FMVSS) recalls from supplier to end user.
• You will be involved in cross functional operations teams to identify and develop mitigation strategies to proactively improve ongoing warranty performance.
• Maintain a record of all claims submitted, returned, rejected, or paid and their status.
• Coordinate Quality Alert and Quality Verification processes with management.
• Contact vendors when necessary to arrange Return Merchandise Authorization (RMA) for labor credit and defective parts return.
• Process shipping of warranty replacement parts to dealers and repair facilities and ensures delivery of parts in a timely manner.

The above list of responsibilities is not exhaustive, and you may be required to undertake other responsibilities and/or training as requested by your line manager

What We Look For

• Bachelors Degree in a technical discipline, Business Administration, or equivalent experience or two (2) or more years experience in Project Management, Product Management, Quality, Warranty, and/or Engineering or other related business experience

• Associate degree in Technology or 2 years of relevant experience in a manufacturing/parts sales environment (preferred), or an equivalent combination of education and experience.

• Must demonstrate the highest ethical and dedicated work standards, delivering results with a sense of ownership and urgency within a cooperative team-based environment

• Proficient with Microsoft Office Suite: Word, Excel, Power Point and Outlook.

• Must be a hands-on, organized individual with strong analytical (including Excel, and other spreadsheet programs) design capabilities, and have a passion for developing strategic initiatives based on market-based business case analysis

• Exceptional analytical, organizational, interpersonal, and oral/written communication skills are essential. Also important is the ability to manage multiple and competing priorities.

• In this role you must develop a clear understanding of internal warranty policies and external suppliers warranty policies.

• Ability to work independently, with minimal or no supervision

Physical Demands:

• While performing the duties of this position, the employee is required to stand, walk, sit, use hands to finger or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, talk or hear, taste or smell. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• While performing the duties of this job, the employee is exposed to an indoor climate-controlled area. The noise level is usually moderate. In the plant, eye and hearing protection is mandatory, dust mask and safety toe shoes may be required in identified areas. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Will be required to wear Personal Protective Equipment to include safety glasses and haring protection (earplugs) when walking in the plant.

Terex Corporation is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veterans status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. Terex Corporation also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.

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