Analyst, Workstation Support

Duties:

• 55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines. Configures, installs, monitors, and maintains IT users’ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing. Ensures proper configuration and adherence to security configurations and settings.
• 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
• 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time. Assists other departments as needed to resolve issues.
• 20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
• 5% Keeps apprised of new technologies related to workstation support procedures.

Skills:

• Required Skills and Abilities: Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software. Able to provide on-the-spot training to users. Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
• Required Software and Other Tools: Familiarity with computer and workstation equipment.
• Preferred Skills and Abilities: Able to assist in the support and maintenance of the overall infrastructure.

Work Environment:

• Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer. Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.

Schedule Notes:

• IS
• ****NO SUBCONTRACTOR CANDIDATES
• ****Information Systems Job Category - Credit Check must be processed during pre-screens.
• Role is Onsite - Role is Onsite in Florence. ***Please make sure candidates are aware this role is located in Florence SC
• Interviews: Onsite - 160 North Dozier Blvd., Florence, SC
• C2 eligibility is required

CompTIA A and/or Network Certification is preferred.

Required Education:

• Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.

Required Work Experience:

• 2 years of technical operations support experience.

Please Include Pre-Screen Questions AND Answers at the bottom of the resume:

• Q1: What is a VPN?
• Q2: What is “ping”?
• Q3: Explain the difference between RAM and ROM.
• Q4: What is the role of the BIOS in the boot process?
• Q5: What is an IP address?
• Q6: What is DHCP?
• Q7: What is DNS?
• Q8: What is AD?
• Q9: When using the ipconfig command what is returned?
• Q10: What is a Domain?