Analysis Skills, Coaching, Communication Skills, Corrective Action, Cross-Functional, Customer Escalations, Customer Relations, Customer Support/Service, Data Quality, Debugging Skills, Environmental Impact, Environmental Issues, Environmental Management, Functional Testing, IBM AIX Operating System, IBM CICS (Customer Information Control System), IBM DB2, Identify Issues, Incident Management, Internet/Online Service, JCL (Job Control Language), Linux Operating System, Mainframe Computer, Operating Systems, Operational Support, Organizational Skills, Problem Solving Skills, Production Support, Quality Assurance, Root Cause Analysis, Service Level Agreement (SLA), Support Documentation, Testing, Time Management, Transaction Processing/Management, User Interface/Experience (UI/UX), Validation Testing