Animal Care Operations Manager

Animal Care Operations Manager

Salary

$74,200.36 - $111,300.54 Annually

Location

4710 STATE HWY 151 SAN ANTONIO, 78227, TX

Job Type

4A Full-Time

Job Number

2026-01326

Department

Animal Care Services

Opening Date

09/03/2026

Closing Date

9/13/2026 11:59 PM Central

Grant Funded

No

FLSA Status

Exempt

• Description
• Benefits
• Questions

Job Summary

Under administrative direction, is responsible for managing and coordinating the facility or field operations of the Citys Animal Shelter and ensuring the safe, humane care, treatment, housing and transport of animals. Working conditions are primarily inside an office, with exposure to working in an animal kennel environment. Exercises direct supervision over assigned staff.

This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

Work Location

Animal Care Services Headquarters - 4710 State Highway 151 San Antonio, TX 78227

Work Schedule

• 9:00 AM - 6:00 PM Tuesday - Saturday
• Occasional evenings required

Essential Job Functions

• Manages operations, establishes goals and assesses performance of the facility and field operations to include cruelty investigations.
• Plans, assigns, and supervises the work of assigned personnel and provides advise and counsel to subordinates in ordinances, polices and regulations; oversees the training of new personnel in humane animal handling and care.
• Assists in the planning and in the implementation of new or revised animal ordinance, procedures and policies.
• Supervises the operation of a safe and humane animal euthanasia program and remains abreast of modern euthanasia methods.
• Participates in the development of policies and procedures; monitors work activities to ensure compliance with established polices and procedures; makes recommendations for changes and improvements to training, existing standards, and procedures.
• Enforces State and City laws, ordinances, and regulations pertaining to animal care.
• Investigates and responds to special requests and inquiries from the general public.
• Assists animal care personnel in determining courses of legal action, and in preparing the filing of charges in a duly constituted court of law.
• Prepares reports and special presentations regarding facility and field operations.
• Determines disposition of impounded animals as required by laws or ordinances.
• Works closely with a licensed Veterinarian who is responsible for medical decisions regarding the disposition of sick or injured animals.
• Participates in the development of the division budget and monitors fiscal operations.
• Develops management systems to track kennel and field activities; ensures that adequate records are maintained on each impounded or disposed of animal.
• Coordinates with other departments or agencies in activities related to animal control.
• Coordinates with other division managers in the scheduling of staff.
• Interprets department policies to personnel and the public.
• Provides expertise at the scene to staff during investigations or media presence.
• Evaluates staff performance in the field to ensure adherence to animal laws, ordinances, etc.
• Assists with and commutes to emergency animal shelters in the event of emergency evacuations.
• Performs related duties and fulfills responsibilities as required.

Job Requirements

• Bachelors Degree from an accredited college or university.
• Four (4) years of managerial experience.
• Valid Class "C" Texas Drivers License.

Preferred Qualifications

• Knowledgeable in Chameleon shelter management system
• Knowledge of animal welfare best practices, shelter operations, and lifesaving strategies.
• Experience leading animal shelter, adoption, placement, or lifesaving operations in a high-volume shelter or animal welfare organization.
• Experience with successfully increasing adoptions, live outcomes, or placement rates through program development, operational improvements, or strategic initiatives.
• Experience building, scaling, or redesigning an adoption program to increase capacity, throughput, and placement outcomes.
• Experience with managing high-volume operations while maintaining quality animal care and staff/customer service standards.
• Experience developing and managing large-scale adoption events, promotions, or other placement initiatives.

Applicant Information

• Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.
• Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.
• Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application.
• If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.

Knowledge, Skills, and Abilities

• Knowledge of animal care procedures, practices, and techniques.
• Knowledge of Federal, State, and local laws and ordinances dealing with animal care activities.
• Knowledge of principles and practices of supervision, training, and personnel management.
• Knowledge of budget preparation and administration.
• Skill in utilizing a personal computer and associated software programs.
• Ability to operate a computer keyboard and other basic office equipment.
• Ability to develop animal care procedures and policies.
• Ability to respond rapidly and effectively in emergency situations.
• Ability to direct activities of a large number of employees.
• Ability to communicate clearly and effectively.
• Ability to supervise, train and evaluate assigned staff members.
• Ability to exercise initiative, judgment and diplomacy in all animal care and control related matters to include facility and field operations.
• Ability to formulate new techniques and strategies for more efficient operation of the facility and field operations.
• Ability to prepare and present comprehensive studies and reports.
• Ability to establish and maintain effective working relationships with employees, co-workers, management, and the public.
• Ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.

Benefits Information

The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.

For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio:

http://www.sanantonio.gov/hr/employee_information/benefits/index.asp

Note:

• Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits.
• Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.

Additional Information

The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.

If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.

01

Are you a current regular full time or part time CoSA employee?

• Yes - I am a Full Time City Employee.
• Yes - I am a Part Time City Employee.
• No - I am not a Full Time or Part Time City Employee.

02

Are you a San Antonio Ready to Work Program (SARTW) or Train for Jobs San Antonio Program (TfJSA) participant?

• Yes - SA Ready to Work Program
• Yes - Train for Jobs SA Program
• Yes - Both Programs
• No

03

Are you a veteran or active member of the armed forces?

• Yes
• No

04

What best describes your highest level of education at the end of the current semester?

• Some High School
• High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency
• 30+ completed semester hours (credits) from an accredited college or university
• 60+ completed semester hours (credits) from an accredited college or university
• Associates Degree from an accredited college or university
• 90+ completed semester hours (credits) from an accredited college or university
• 120+ completed semester hours (credits) from an accredited college or university
• Bachelors Degree from an accredited college or university
• Masters Degree from an accredited college or university
• PhD, JD, or other Post Graduate Degree from an accredited college or university
• None of the above

05

Do you have a valid Drivers License?

• Yes
• No

06

How many years of managerial experience do you have?

• None
• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• 11 years
• 12 years or more

07

How many years of professional experience do you have working in an animal shelter environment?

• None
• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• 10 years
• 11 years
• 12 years or more

08

Our goal is to build an adoption program that can support 10,000 or more adoptions per year. If you were selected for this position, what would your first 90 days look like? What would you need to understand, change and/or measure to put the department on that trajectory? If you do not have this experience, please respond with N/A

09

I acknowledge that this position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason.

• I acknowledge

10

I understand that if I have a need for a reasonable accommodation to participate in the recruitment and interview process, I can contact the Human Resources Department at AskHR@sanantonio.gov or 210-207-8705. I further understand that if an accommodation is necessary to perform the position for which I have applied, I can contact HR after an offer has been extended.

• I acknowledge.

Required Question

Employer City of San Antonio

Address Human Resources Department

San Antonio, Texas, 78205

Phone 210-207-8705

Website http://www.sanantonio.gov/HR/CareerCenter.aspx