Animal Services Assistant

Apply to be the next Animal Services Assistant!

The City of Moreno Valley is searching for our next best hire who is paw-sitive and paw-ssionate towards animals!

THE OPPORTUNITY
The Animal Services Assistant is a front-line member of the Animal Services team, providing helpful, compassionate service to residents while supporting the division's day-to-day operations. In this role, you’ll greet and assist the public in person and by phone, respond to animal services questions and requests, maintain accurate records, process animal-related transactions, and perform a variety of clerical and administrative duties. You may also assist with handling animals when needed, making this an ideal opportunity for someone who enjoys combining customer service, organization, technology, and animal care. This is an entry-level position with an important community-facing role. The successful candidate will be comfortable balancing multiple priorities, communicating with people in sensitive situations, and learning and applying animal services laws, policies, and procedures.

JOB DESCRIPTIONS
Click here to access the complete classification description, including the experience, education, and physical and mental requirements for this job.

OUR IDEAL CANDIDATE
The ideal Animal Services Assistant is a compassionate, organized customer service professional who serves as the first point of contact for the public and embodies a strong commitment to helping both people and animals. This role thrives on clear communication, enabling you to explain policies, procedures, and regulations in a simple, helpful way. Attention to detail and organization are crucial as you maintain records, databases, and financial transactions while navigating a busy, public-facing environment. Your comfort with technology, including word processing and spreadsheets, enhances efficiency as you tackle multiple tasks and manage interruptions. Handling sensitive situations with tact and discretion is essential, as is a willingness to learn about animal services operations and regulations. Additionally, you should be comfortable with humane animal handling when required. Working collaboratively as part of a team, you build positive relationships with coworkers, management, and community members, all while taking ownership of your work and exercising sound judgment in alignment with established policies and procedures.

MINIMUM AND DESIRABLE QUALIFICATIONS
A typical way of obtaining the knowledge, skills and abilities outlined above is graduation from high school or G.E.D. equivalent, and of one year of office administrative or clerical experience; or an equivalent combination of training and experience.  An incumbent must be willing to handle animals in the course of employment.

Licenses; Certificates; Special Requirements:
Current, valid PC832 certification or the ability to obtain certification within six months of employment.

WHO WE ARE
The City of Moreno Valley prides itself on delivering quality service to our residents and businesses efficiently and effectively through Collaboration, Innovation, Customer Service, and Human-Centric Design. Strategically located in Southern California’s Inland Empire, Moreno Valley is the second-largest city in Riverside County and is close to major hubs such as Los Angeles, Orange County, and San Diego. This spacious, thriving, and diverse City has a population of over 200,000 residents and offers a variety of business opportunities. For additional information regarding the City, please click here.