Animal Services Counselor (San Jacinto)

Animal Services Counselor (San Jacinto)

Salary

$57,516.51 - $75,480.75 Annually

Location

San Jacinto

Job Type

Regular

Job Number

26-73508-06

Department

Animal Services

Division

SJ Ops - Shelter Svcs

Opening Date

07/28/2026

Closing Date

8/9/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

For questions regarding this position, please contact the Recruiter listed in the Supplemental Information section.

ABOUT THE POSITION

The Riverside County Department of Animal Services has a current opportunity for an Animal Services Counselor in the Shelter Services Division at the San Jacinto Animal Campus. In addition, a list of eligible candidates may be established to fill current and future Animal Services Counselor vacancies throughout Riverside County as they become available.

The selected candidates primary focus will be on animal outcomes, including adoptions and rescue placements. Duties include supporting adoption efforts, coordinating with rescue partners, and building and maintaining collaborative relationships with animal rescue organizations to help place animals into appropriate homes.

Competitive candidates will possess prior experience working in an animal shelter, animal services, veterinary, or other animal care setting. Experience with animal handling, animal adoptions, placement services, and community outreach is highly desirable. Candidates with familiarity using shelter management software, databases, or related systems (e.g., Chameleon or PetPoint) will be highly competitive. Additionally, experience working with software systems, databases, or shelter management tools (e.g., Chameleon, Pet Point) is highly desired.

Work schedule: 5/40 with availability to work weekends, holidays, and special events to meet department needs is required.

Meet the Team!

The Riverside County Department of Animal Services believes the character of their organization is best reflected in the strong dedication of each one of their employees who strive to meet the highest standards of performance and compassion on behalf of the animals and people that they serve. The Department of Animal Services operates four shelters located in Blythe, Jurupa Valley, San Jacinto and Thousand Palms.

EXAMPLES OF ESSENTIAL DUTIES

• Participate in Animal Services Community Outreach & Education Division activities; answer questions concerning age, breed, characteristics, and care and treatment of animals; responsible for knowing which animals are available for adoption, return-to-owner, etc., and knowing the temperaments and personalities of these animals.
• Assist and counsel owners and members of the public in the admittance and surrender of animals through proper interviewing techniques and completion of necessary paperwork; obtain accurate information regarding animal temperament, living habits and training, medical conditions, behavior, age, breed, and any relevant information from the relinquishing party; assist owners with alternative options to surrendering an animal.
• Prepare reports, maintain records, and fill out forms concerning activities; assist with the training of new staff and/or volunteers.
• May be assigned to any shift and required to be available as needed.
• May be specifically assigned as an Adoption Partner Coordinator and act as point of contact for rescue groups (adoption partners), coordinating the adoption of shelter animals to adoption partners and developing/maintaining relationships with adoption partners, and other related activities as assigned.
• Participate regularly in community events or animal adoption events that frequently occur on weekends; coordinate spay/neutering of animals in anticipation of outreach activities.
• Act as a fully participating member of the Community Outreach and Education Division and of the Adoption Team and work collaboratively and supportively with the Animal Care Technicians.

MINIMUM QUALIFICATIONS

OPTION I

Experience: Six months performing animal care duties in a public or non-profit animal control program.

OPTION II

Experience: One year of paid or voluntary experience in a veterinary office, animal grooming, animal board and kennel facility, or similar setting which included the care of animals.

OPTION III

Experience: Two years of experience within a customer service environment, which included at least six (6) months of caring for animals.

ALL OPTIONS

Knowledge of: Techniques and procedures for the safe, humane, and efficient handling of animals; laws and ordinances governing the licensing and treatment of animals; the symptoms of common animal diseases; common breeds of domestic animals and appropriate practices for their care and feeding.

Ability to: Establish and maintain effective and cooperative working relations with the public, adoption partners and other employees; handle animals humanely and safely; manage difficult to place animals; read and comprehend laws and regulations pertaining to animal control; clearly explain animal services to the public; exercise tact and good judgment in dealings with the public; recognize symptoms of rabies and other animal diseases; keep statistical records; lift and handle cats, dogs (including large breeds) and other animals.

Other Requirements:

License: Possession of a valid California Drivers License is required, incumbent will be required to transport animals to and from different locations as well as to transport animals that are being rescued throughout Riverside County.

Physical Requirements: This position may require working in an environment with exposure to animal smells, dander, excrement, fluids and wounds. Physically capable of performing duties that may involve lifting, cleaning, or standing for long periods. Ability to safely handle animals, including frightened, injured, or aggressive ones.

SUPPLEMENTAL INFORMATION

For questions regarding this recruitment:

Please Contact Brittany Kendrick at 951-955-4208 or Bkendrick@rivco.org Please allow 1-2 business days for a response to general inquiries.

____

APPLICATION INFORMATION

Veterans Preference

The County has a Veterans Preference Policy applicable to new hires. To qualify, attach the required documents to your job application. Documents include a copy of your (or your spouses) Member-4 Form DD-214 indicating dates of service. For spousal preference, and as applicable, the following documents: a copy of your marriage certificate, spouses death certificate, a letter of spouses disability and/or letter of service-related death (if available) from the U.S. Veterans Administration. For privacy reasons, it is recommended that you remove your social security information from the document(s). A Human Resources Representative will review the materials and determine if you qualify for veterans preference. For complete details and documentation requirements, please review the Veterans Preference Policy, C-3 here: https://rivcocob.org/board-policies

Reasonable Accommodations

The County of Riverside is committed to providing reasonable accommodation to applicants as required by the Americans with Disabilities Act (ADA) and Fair Employment and Housing Act (FEHA). Qualified individuals with disabilities who need a reasonable accommodation during the application or selection process should contact the recruiter for the position noted above. For additional information and/or to obtain the appropriate form for requesting a reasonable accommodation, please visit the Disability Access Office web page located at: https://rc-hr.com/disability

Proof of Education

If using education to qualify or when requested by the recruiter, upload a copy of any license(s), official/unofficial transcript(s), degrees, and/or related employment documents to your NeoGov account at the time of application and before the closing date. Official or unofficial transcripts will be accepted.

If your education was completed outside of the United States, you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators, Inc. (AICE).

Work Authorization Requirement

Applicants must be legally authorized to work in the United States at the time of application. The County of Riverside does not participate in visa sponsorship programs, including H1-B visas, and will not provide sponsorship for any employment-based visas.

Equal Opportunity Employer

The County of Riverside is an Equal Opportunity Employer. It is the policy of the County of Riverside to provide equal employment opportunities for all qualified persons. All applicants will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition (cancer and genetic characteristics), genetic information, or denial of medical and family care leave, or any other non-job-related factors.

Pre-Employment

All employment offers are contingent upon successful completion of pre-employment requirements including a criminal background investigation, which involves fingerprinting. (A felony or misdemeanor conviction may disqualify the applicant from County employment). A pre-employment physical examination and background check may be required.

Probationary Period

As an Approved Local Merit System, all County of Riverside employees, except those serving "At Will," are subject to the probationary period provisions as specified in the applicable Memorandum of Understanding, County Resolution, or Salary Ordinance. Temporary and Per Diem employees serve at the pleasure of the agency/department head.

General Information

Current County of Riverside and/or current employees of the hiring department may receive priority consideration. Qualified candidates may be considered for future County vacancies.

Job postings may close without notice based on application volume. Submit your complete application by the recruitment close date; no late applications are accepted. Ensure all relevant experience/education is reflected on your application/resume, as a failure to demonstrate position requirements may disqualify applicants. A description of job duties directly copied from the job classification or job posting will not be considered.

Please read and follow any special application instructions on this posting. Click the Apply link located on this page to submit your application. For additional instructions on the application process, examinations, Veterans preference, pre-employment accommodation or other employment questions, please refer to our web site, www.rc-hr.com.

If you are experiencing technical problems, you may contact the governmentjobs.com applicant support desk Monday through Friday, 6 am to 5 pm Pacific Time at support@governmentjobs.com or toll-free 1-855-524-5627.

BENEFIT PROGRAM: UPE

MEDICAL/DENTAL/VISION INSURANCE: A choice of different medical, dental and visions plan are available to elect. The County provides a Flexible Benefit Credit contribution as governed by the applicable LIUNA Memorandum of Understanding to contribute towards the cost of these plans.

Note: Employees on assignment through the Temporary Assignment Program (TAP) receive different benefits. See the list here.

MISCELLANEOUS RETIREMENT: County of Riverside has three retirement Tiers through the California Public Employees Retirement System (CalPERS).

• Tier I (Classic Member - Formula 3% @ 60): Applicable to current and former County of Riverside local miscellaneous employees hired prior to 08/24/2012 and did not withdraw CalPERS contributions. The employee contribution is eight (8%) percent.
• Tier II (Classic Member - Formula 2% @ 60): Applicable to local miscellaneous employees 1) hired after 08/23/2012 through 12/31/2012; 2) Previously employed with another CalPERS contracting public agency or a reciprocal retirement system, with a break in service of less than six months between the separation date with the previous employer and the appointment date with the County of Riverside. The employee contribution is seven (7%) percent.
• Tier III (PEPRA New Member - Formula 2% @ 62): Applicable to CalPERS local miscellaneous new members hired on or after the implementation of the Public Employees Pension Reform Act of 2013 (PEPRA) which took effect January 1, 2013. Effective July 1, 2023 employee contributions are 7.25% and will increase to 7.75% effective July 1, 2024.

A new member is defined as any of the following:

• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who has no prior membership in any California Public Retirement System.
• A new hire who enters CalPERS membership for the first time on or after January 1, 2013, and who was a member with another California Public Retirement System prior to that date, but who is not subject to reciprocity upon joining CalPERS.
• A member who first established CalPERS membership prior to January 1, 2013, and who is rehired by a different CalPERS agency after a break in service of greater than six (6) months.

CalPERS refers to all members that do not fit within the definition of a new member as "classic members".

Contribution rates are subject to change based on the County of Riverside annual actuarial valuation.

Note:

This summary is for general information purposes only. Additional questions regarding retirement formulas can be sent to retirement@rivco.org or by calling the Benefits Information Line at (951) 955-4981,

Option 2.

If you have prior service credit with another CalPERS agency or within agencies, please contact CalPERS at (888) 225-7377 to determine which retirement tier would be applicable to you. CalPERS is governed by the Public Employees Retirement Law. The Retirement Law is complex and subject to change. If theres any conflict between this summary and the law, the law will prevail over this summary.

DEFERRED COMPENSATION: Voluntary employee contribution with a choice between two 457 deferred compensation plan options.

VACATION ACCRUAL (Bi-Weekly Accrual):

0 < 3 year = 80 Hours (10 Days)

4 < 9 years = 120 Hours (15 Days)

10 or more years = 160 Hours (20 Days)

Maximum Vacation leave accumulation is 480 hours.

SICK LEAVE: Four (4) hours Sick Leave accrual per pay period with unlimited accrual.

HOLIDAYS: Normally 12 paid holidays per year

BEREAVEMENT LEAVE: Allowed 5 days (3 days are County paid; 2 additional days can be taken from accrued Sick Leave balance)

BASIC LIFE INSURANCE: Equal to one times annual base salary not to exceed $50,000 of term life coverage. Premiums are paid by the County. Additional Supplemental Life plan is available for employee purchase.

DISABILITY:

Employees contribute to State Disability Insurance (SDI), which provides wage replacement benefits for those unable to work due to non-work-related illness, injury, or pregnancy. SDI also includes Paid Family Leave benefits. The wage replacement rate, as defined by current law, is between 60-70% of wages earned during the SDI eligibility period. Benefits can be coordinated with other available leave balances to provide up to 100% of regular pay.

POST RETIREMENT MEDICAL CONTRIBUTION: A monthly contribution is made by the County towards retiree health insurance offered through the County as governed by the applicable Memorandum of Understanding.

OTHER: There may be other benefit provisions as specified in the applicable Memorandum of Understanding. Please contact the recruiter listed on the job posting directly for more information.

01

Are you a current or temporary County of Riverside employee with the Department of Animal Services?

• Yes
• No

02

Select the answer that best describes your current drivers license status:

• I have a valid California drivers license.
• I am able to obtain a valid California drivers license.
• I currently have a valid out-of-state drivers license, and I am able to obtain a valid California drivers license.
• I do not have and/or I am not able to obtain a California drivers license.

03

I understand the physical and environmental requirements of this position as stated in the job posting, and I am willing and able to perform these duties with or without a reasonable accommodation.

• Yes
• No

04

Are you comfortable handling animals of various sizes and temperaments?

• Yes
• No

05

How many months or years of experience do you have performing animal care duties in a public or non-profit animal control program?

• No Experience
• Less than 6 months
• More than 6 months but less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years

06

Do you possess one year of paid or voluntary experience in a veterinary office, animal grooming, animal board and kennel facility, or similar setting which included the care of animals?

• Yes
• No

07

How many years of experience do you possess in a customer service environment which included animal handling animals of all sizes?

• No Experience
• Less than 6 months
• At least 6 months but less than 1 year
• 1 year but less than 2 years
• 2 years but less than 3 years
• 3 years but less than 4 years

08

Do you have experience with animal outcomes process? For example, adoption efforts, coordinating with rescue partners, and building and maintaining collaborative relationships with animal rescue organizations to help place animals into appropriate homes.

• Yes
• No

09

Please describe your experience supporting animal outcomes, including animal adoptions and rescue placements. In your response, include your role and responsibilities, your experience coordinating with rescue organizations or adoption partners, and examples of how you built and maintained collaborative relationships to successfully place animals into appropriate homes. Type "N/A" if you do not possess this experience.

10

Please indicate which of the following areas you have experience in. Check all that apply.

• Working in an animal shelter, animal services, veterinary, or other animal care setting.
• Safely handling animals, including fearful, injured, or aggressive animals.
• Processing or facilitating animal adoptions.
• Coordinating rescue placements or working with animal rescue organizations.
• Building and maintaining partnerships with rescue organizations or community stakeholders.
• Conducting community outreach or public education related to animal services.
• Using shelter management software or databases (e.g., Chameleon, PetPoint).
• Maintaining animal records and entering data into shelter management systems or databases.
• None of the above.

Required Question

Employer County of Riverside

Address County Admin. Center P.O. Box 1569

4080 Lemon St., 7th floor

Riverside, California, 92502-1569

Phone Contact Recruiter for Job Information

Website http://www.rc-hr.com