Animal Services Representative

Animal Services Representative

Salary

$24.76 - $32.19 Hourly

Location

Ontario, CA

Job Type

ARCIE Position

Job Number

081126-AnimalServRep

Department

Animal Resource Center of the Inland Empire

Opening Date

08/21/2026

Closing Date

9/4/2026 11:59 PM Pacific

FLSA

Non-Exempt

Bargaining Unit

ARCIE

• Description
• Benefits
• Questions

The Position

Animal Services Representative (Part-Time)

Hourly Rate: $24.76- $32.19

Placement within this range is dependent on qualifications, experience, and ultimately established by the ARC Board of Directors. The ARC Executive Director of Animal Services will serve as the ultimate hiring authority. The ARC is not employed by the City of Ontario nor any other agency members. The successful candidate will be an at-will employee of the Animal Resource Center of the Inland Empire and ultimately they will be appointed by and serve under the ARC Executive Director of Animal Services.

This current vacancy is for part-time only and the eligibility list may be used for any full-time and part-time vacancies in the future.

Are you passionate about serving the community and supporting a team that is committed to making a positive impact? The Animal Resource Center of the Inland Empire is seeking skilled, compassionate, and experienced individuals to join the organization to be a part of a collaborative environment where your skills can make a difference. If you are interested in the honorable profession of public service, join in this unique opportunity as the Agency's Animal Services Representative. The Animal Services Representative will be providing a variety of specialized clerical services for the Department of Animal Services. Areas of assignment may include, but are not limited to, animal licensing, front counter operations, clinic programs, or phone center operations.

Under general supervision, the Animal Services Representative performs advanced customer service and administrative support work at the Animal Services Center. This role requires independent judgement and knowledge of animal services and office support procedures to handle specialized tasks and public inquires.

The Ideal Candidate will possess:

• Premiere customer service skills that embody the Animal Resource Center of the Inland Empires Customer Service Philosophy.
• A growth mindset with a strong passion for developing others, and an exceptional ability to model and foster teamwork.
• Strong organizational and multitasking abilities
• Exceptional communication and interpersonal skills,
• Excellent written and verbal communication.
• Skilled in conflict resolution and handling sensitive situations
• The ability to work collaboratively with the public and ARC team members.

The following procedures will apply:

• The Eligibility List will consist of both internal and external applicants who meet the qualifications and successfully complete any required selection processes.
• The hiring department has the discretion to consider internal applicants on the Eligibility List prior to considering external candidates on the Eligibility List.
• The Animal Resource Center of the Inland Empire serves the right, if necessary, to accept only the first one hundred (100) applications from applicants that meet the qualification guidelines below.
• Completed applications will be reviewed and only qualified applicants whose qualifications best meet or exceed the requirements of the position and needs of ARC will be invited to participate further in the selection process.

Animal Resource of the Inland Empire Agency

On July 16, 2024, the Animal Resource Center of the Inland Empire (ARC) was established through a Joint Power Authority (JPA) Agreement with the member agencies being the cities of Chino, Montclair, Ontario and the County of San Bernardino for the west end unincorporated areas. ARC will be a full-service animal services agency providing both animal control and sheltering services to the member agencies, and will become operational on July 1, 2025. ARC is lead through a Board of Directors which is comprised of an elected official from each of the member agencies. In December 2024, the Board of Director appointed Clinton Thacker to be the inaugural Executive Director of the Agency where he brings over 20 years of public animal services experience including animal control, sheltering, and even has built and opened a new animal services facility. The Animal Resource Center of the Inland Empire has 35 full-time equivalent positions through three divisions of field, sheltering, and administrative. The service area for our agency is 95 square miles.

For more information, click here to learn more about ARC.

Examples of Essential Functions

The essential functions typically performed by the Animal Services Representative include, but are not limited to, the following:

• Provides courteous, high-quality service to members of the public and volunteers by personally responding to requests for service or making appropriate referrals.
• Plans, organizes, and carries out administrative assignments and special projects.
• Performs a variety of office administrative duties including front counter customer service and answering phone calls.
• Maintains daily revenue reports, reviews utility readings and make adjustments as necessary.
• Processes animal licenses and fees, issues receipts, and accounts for funds received.
• Designs and/or revises office forms; maintains complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions.
• Welcomes customers, determines the reason for visits, and directs customers appropriately.
• Assists customers and completes animal related processes in resolving animal related issues (i.e. impounds, relinquishments, euthanasia, adoptions, license renewals, trap rentals etc.).
• Processes animal adoptions and returns of animals to owners; processes animal impounds from the public.
• Schedules appointments for Animal Center services and programs such as adoptions, fosters, spay or neuter services, owner requested euthanasia, pet disposal, etc.
• Prepares mail for keying by opening, screening, and coding; prints, processes, and mails license certifications, renewals, delinquents and tags, reconciles veterinary logs.
• Reviews a variety of reports, forms, transactions, and records for accuracy, completeness, and compliance with applicable ordinances.
• Maintains office supply inventory, orders supplies.
• Operates office equipment such as a personal computer, telephone, copy machines, and two-way radios.
• Performs other duties as assigned.

Qualification Guidelines

Education

High school diploma or recognized equivalent.

Experience

One (1) year of customer service experience working in a high-volume call center, reception, or customer service setting.

Licenses

• Valid Class C California driver's license at time of appointment.
• Acceptable driving record at the time of appointment and throughout employment.

Desirable

Experience in a public agency, animal shelter or center is highly desirable.

Supplemental Information

How to Apply

Apply online by clicking on the "Apply" link at the top of this announcement. If this is the first time applying for a position using governmentjobs.com, you will be prompted to create a new user account, otherwise, log in with your username and password. Your application and responses to any supplemental questions will be used to evaluate your qualifications for this position. It is suggested that your application include the following:

• List any relevant experience and education that demonstrates that you qualify for the position.

• List all periods of employment for at least the past 10 years, beginning with your most recent or present employer (including, if applicable, all employment with the City of Ontario).

• Separately list each position held, including different positions with the same employer.

A resume may be attached to your application but will not substitute for the proper completion of your application. Applications that are not properly completed may be rejected.

NOTE: Transcripts from colleges, universities or technical schools outside of the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service. Failure to provide a transcript or credential evaluation report will result in your application being rejected and you will not be able to continue in the selection process for this position.

Application Process

Applicants are required to submit required certification(s) or other required documentation as outlined in the Qualifications Guideline section of this bulletin. Please use the attachment function found on the Citys online application to attach copies of the requested certification(s) or other documentation. Failure to attach required documentation may result in the rejection of your application. Please contact the Human Resources/Risk Management Agency if you have any questions regarding the application process.

Your application is the primary tool used to evaluate your job qualifications. It is important that your application show all the relevant education and experience you possess. Failure to complete these sections may result in the rejection of your application.

Supplemental Questions

To complete your application for this position, you may be prompted to respond to supplemental questions. This information will be used as part of the application screening and selection process and is designed to help you present your qualifications for this position. This may include a selection step in which your application and supplemental questions are reviewed and scored by a panel of raters familiar with this position.

Incomplete responses, false statements, omission, or partial information may result in disqualification from the selection process. Your responses should be consistent with the information provided on your application.

Please provide succinct, concise, descriptive, and detailed information for each question. If you have no experience, write "no experience" for the appropriate question.

Email Notices

Email is the primary way that the Human Resources/Risk Management or Hiring Department will communicate with you. Please check your email account (including the SPAM folder) on a regular basis for any emails related to the application or selection process. Emails from the City of Ontario will come from "@ontarioca.gov" or "governmentjobs.com." If you change your email address after submitting your application please visit governmentjobs.com and update your profile.

BENEFITS SNAPSHOT

(FULL-TIME ONLY)

Here at the Animal Resource Center of the Inland Empire, you and your family are important to us. Our benefits programs are designed to support you and your loved ones through lifes transitions and stages. We offer medical, dental, vision, flexible spending, life insurance, retirement plan savings and so much more

MEDICAL, DENTAL, & VISION

Animal Resource Center of the Inland Empire provides medical, dental, & vision insurance that fits you and your family's needs. Below is a snapshot of the programs available to you and your family!

Medical - California Choice - Up to $2,250 per month city contribution

Dental - Up to $117.12 per month employer contribution

Vision - Up to $17.24 per month employer contribution

RETIREMENT

The Agency has Deferred Compensation Plans available through Voya Financial. Employer paid contributions of 10% of base salary to a 401(a) retirement plan will be made on your behalf.

VACATION

3 Weeks of Annual Leave

10 Paid Holidays per year

ADDITIONAL BENEFITS

Life Insurance $50,000 in coverage

AD&D $50,000 in coverage

Flexible Spending Accounts

EMPLOYEE ASSISTANCE PROGRAM

Mental health awareness, legal assistance, financial coaching, child & eldercare assistance, pet insurance, counseling sessions, gym membership discounts, rideshare program, and much more!

01

INSTRUCTIONS: The information on your application and the following supplemental questionnaire will be a primary tool in the evaluation of your qualifications for this position. The information you provide will be reviewed and used to determine your eligibility and to further identify those applicants who are best qualified to continue in the selection process for this position. Incomplete responses, false statements, omissions, partial information or AI-generated responses may result in disqualification from the selection process. Resumes may be attached, but they will not be accepted in lieu of completing the job experience section of the application or the supplemental questions. Responses to the supplemental questions that indicate "see resume" are considered incomplete. By checking the Yes response below, I indicate that I have read the job bulletin and these instructions for completing the supplemental questionnaire. Additionally, I certify that my application and supplemental answers accurately reflect my training, education and experience; and I understand that my responses are subject to verification.

• Yes, I understand the above statement

02

This opportunity is a position with the Animal Resource Center of the Inland Empire and not an employee with the City of Ontario nor any other agency members.

• Yes, I understand the above statement.

03

Which of the following best describes your highest related level of education?

• High School Diploma or Equivalent
• Some College Coursework
• Associates Degree
• Bachelors Degree
• Masters Degree
• None of the Above

04

Please select the years of experience you have working in a customer service environment such as a high-volume call center, front desk reception, and/or customer support services?

• No Experience.
• Less than 1 year.
• 1 year or more.

05

Do you possess any working experience in a public agency, animal shelter, or animal center?

• Yes
• No

06

If you answered "Yes" to the previous question, please briefly list related work experience in a public agency, animal shelter, or animal center by including the following: 1. Employer Name 2. Position Title 3. Employment Dates 5. Job Functions/Areas of Responsibility. If you answered "No", please type N/A

07

Please select the type(s) of positions you would be interested in working. Note: This question may be used as a filter in selecting candidates for specific vacancies.

• Full-Time Only
• Part-Time Only
• Both Full-Time and Part-Time

08

Are you a current employee at the Animal Resource Center of the Inland Empire (ARC)?

• Yes
• No

Required Question

Employer City of Ontario

Address 200 North Cherry Avenue

Ontario, California, 91764

Phone 909.395.2455

909.395.2000

Website http://www.ontarioca.gov