Under direct supervision, follow all policies and ensure all MCS requirements are followed. Maintain store appearance and product presentation to company standards.
Provide high level of customer satisfaction through excellent service. Greet each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keep their needs foremost and creates a welcoming environment, actively engage, and build trust relationship with the customer to deliver a personalized shopping experience.
Operate a cash register or other sales related equipment to enter new accounts, conduct sales, refunds, or similar transactions. Ensure all sales transactions are completed accurately. Verify and accept multiple tenders for payment and make change with accuracy and zero variance tolerance. Ensure customer needs are met, complaints are resolved, and service is quick and efficient.
Maintain program compliance in all aspects of recordkeeping, inventory, storage/display, and sales, including opening and closing of facility.
Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty.
Assure compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practice loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse.
Performs other duties as assigned.