Answers Portal Host - Ticketing

Answers Portal Hosts play a meaningful role on our event day team. Answers Portal Hosts assist fans and guests with ticketing needs, specifically providing ticketing technology support via the Ticketmaster platform. Ticketing support should be provided in a friendly and accurate manner, while maintaining a professional appearance with constant consideration being given to customer satisfaction.

This is a part-time role based in Inglewood, CA and is not eligible for benefits. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts and NBA games. Work hours will fluctuate based on event schedules and business needs. 

What You Will Do

• Assist guests by trouble-shooting ticketing issues and assisting with account lookup/creation.
• Accurately employ troubleshooting procedures to ensure ticket integrity remains in place while responding to a guest needs and concerns.
• Use open, flowing communication with and through others to assist a wide variety of people with their ticketing needs, and anticipate guests needs and preferences to offer tailored solutions and recommendations and interactions.
• Assist guests in downloading, signing up, and using the Intuit Dome App.
• Proactively pursue opportunities to create positive first impressions and long-lasting, positive memories.
• Comply with all standards, expectations and policies of the Guest Experience department in order to ensure a safe, fair, and enjoyable workplace experience for all team members.
• Proficiently use technology and assigned company equipment to perform job duties.
• Assist guests with general arena information (i.e., event availability, event pricing, event seat selection, event scheduling, general parking information).
• Consistently contribute to the world class guest experience at Intuit Dome that welcomes every guest and demonstrates our service culture commitments.
• Interact in a professional manner when dealing with other building staff, clients, guests, supervisors, and other arena staff.

Your Background, Skills and Qualifications

• Some experience working in or exposure to Ticketing Operations or Box Office roles.
• Knowledge of Ticketmaster or other ticketing products a plus.
• Ability to learn, contribute and thrive in a fast-growing, dynamic environment.
• Must exhibit excellent communication and customer service skills.
• Proficient digital literacy with an understanding, or ability to quickly learn, basic our arena ticketing platform (Ticketmaster).
• Previous experience in retail, customer service, or live event/entertainment ticketing space preferred, but not required.

Benefits and Perks

• Competitive pay 
• Event-based work and flexible hours 
• Staff meals
• Retail discounts
• Paid training
• Free parking
• Eligible for our monthly recognition program 

Essential Functions of the Job (Physical Requirements & Working Conditions)

• Ability to lift, carry, push, or pull equipment or materials weighing up to 20 pounds.
• Ability to stand, sit, walk, or remain in a stationary position for extended periods during scheduled shifts.
• Ability to bend, stoop, kneel, crouch, and reach overhead and horizontally as needed to perform job duties.
• Ability to ascend and descend stairs and work safely at various heights, including top of stairways, when required.
• Ability to work in confined or enclosed spaces, including elevators, when required.
• Ability to move throughout the venue quickly and safely during events.
• Ability to communicate effectively with guests, coworkers, and supervisors in person and through radio or other communication devices.
• Ability to work in both indoor and outdoor environments. Outdoor work may include exposure to varying weather conditions, including heat, cold, rain, wind, humidity, and direct sunlight.
• Ability to work in environments with elevated noise levels, crowds, and vibration typical of live sporting events and entertainment venues.
• Ability to work in crowded environments with frequent interaction with guests and team members.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and extended shifts based on business needs.

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent required.

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time. 

Compensation:

• Compensation for this role is $20/hour, then $22/hour after the probationary period.
• This role is classified as non-exempt.

Intuit Dome's Approach to Technology & Innovation

At Intuit Dome, curiosity and innovation go hand in hand. We seek forward-thinking individuals who embrace emerging technologies and actively leverage AI tools to work smarter, unlock creativity, and elevate the fan and business experience.

About Intuit Dome:

Opened in August 2024, Intuit Dome is the new home of the LA Clippers and hosts hundreds of sporting events and concerts each year. Located in Inglewood, Calif., Intuit Dome is built different -- it redefines fans’ expectations for live experiences and change the music landscape in Los Angeles.

Host of the 2026 NBA All-Star game and Olympic Basketball in 2028, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.

The LA Clippers and Intuit Dome are a proud equal opportunity employer. It is our desire and intent that all employees enjoy a professional business working environment that is free from discrimination and harassment. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. 

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

To view our employment privacy policy, please visit https://www.nba.com/clippers/california-employment-privacy-policy

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