Location
This position is located at 8605 Townley Rd, Huntersville, North Carolina, 28078 United States
Role Summary
The Anthropologie Weddings Assistant Department Manager collaborates with the management team in supervision of store operations. This includes leading a store environment that is engaging and inspiring through ownership of floor supervision, driving sales, and protecting a balance between service and tasking.
Role Responsibilities
Customer Experience
- Leads the team as a brand representative reflective of company values; partners with the team on the creation of an engaging service environment
- Empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience and increase conversion
- Delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications for an efficient customer engagement
Leadership + Team Management
- Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
- Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
- Provides timely and specific employee feedback to create a culture of action and accountability; prioritizes new hire development to protect the employee experience
Visual + Business Operations
- Sustains daily operating standards by taking an active role in assessing sales forecasting, managing payroll to facilitate an effective daily zone chart, and the execution of product flow
- Collaborates with key partners to effectively execute shipment processing; supports and ensures markdown, transfer, and restock processes are executed timely and accurately
- Helps implement visual direction and decisions made by the Shop Manager, Visual Merchandising Manager, and Store Manager; maintains a clean shop to ensure the customer experience is protected
- Adheres to stores safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication + Relationships
- Leads with an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
- Stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
- Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing brand product and training resources
- Checks in with stylists and associates to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
Role Qualifications
- Anthro and Anthro Weddings brand fan
- 1+ years store leadership experience
- Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
- Eagerness to learn and grow within the organization
The Perks
URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores
Pay Range
Starting from USD $18.00/Hr.