Anticipated: Systems Support Specialist

WARREN

TOWNSHIP

SCHOOLS

Systems

Support

Specialist

Reports

To:

IT

Director

Qualifications:

See

below

Supervises:

N/A

Basic

Function:

Serve

as

a

technical

support

resource

for

district

staff

and

students,

focusing

on

Windows

desktop/laptop

imaging,

desktop

support,

Chromebook

ecosystem

management,

Mobile

Device

Management

(MDM)

for

iPads,

and

Active

Directory/Google

Workspace

user

administration.

Manage

endpoint

security

(Sophos

AV)

and

provide

secondary

support

to

the

IT

Director

and

Network

Administrator

for

general

local

network

maintenance

and

basic

infrastructure

troubleshooting.

QUALIFICATIONS

-

INCLUDE,

BUT

ARE

NOT

LIMITED

TO:

A.

Education

&

Experience:

1.

Associate

degree

in

Information

Technology,

Computer

Networking,

or

related

technical

field

(or

equivalent

technical

training/certifications

such

as

CompTIA

A+

or

Network+)

and

2+

years

of

hands-on

IT

support

experience.

B.

Technical

Skills:

1.

Experience

managing

user

accounts,

groups,

and

organizational

units

in

Google

Admin

Console

and

Active

Directory.

2.

Strong

background

in

Windows

PC

hardware

repair,

OS

troubleshooting,

laptop

imaging,

and

system

deployment.

3.

Hands-on

experience

supporting

Chromebooks

and

utilizing

Mobile

Device

Management

(MDM)

solutions

for

iPad

deployment

and

management.

4.

Practical

experience

with

Sophos

Antivirus

(or

similar

enterprise

endpoint

protection

software)

for

client

management

and

threat

remediation.

5.

Basic

knowledge

of

local

networking

concepts

(Ethernet

cabling,

Wi-Fi

connections,

switch

ports,

and

IP

addressing).

C.

Communication

&

Personal:

1.

Friendly,

service-oriented

communication

skills

with

the

ability

to

assist

staff

patiently

in

person

and

over

the

phone.

D.

Physical

Requirements:

6.

Ability

to

lift,

push,

pull,

and

carry

up

to

50

pounds

of

IT

equipment.

7.

Manual

dexterity

to

use

hand

and

power

tools

safely.

8.

Ability

to

squat,

bend,

reach

overhead,

stand,

and

walk

frequently

across

school

facilities.

9.

Ability

to

safely

balance

on

ladders

to

access

ceiling

cables

or

Wi-Fi

access

points

and

follow

electrical

safety/lockout

procedures.

PERFORMANCE

RESPONSIBILITIES

-

INCLUDE,

BUT

ARE

NOT

LIMITED

TO:

A.

Technical,

User

&

Mobile

Endpoint

Support

1.

Help

Desk

&

Hands-On

Support:

Serve

as

a

point

of

contact

for

in-person,

phone,

and

ticketing-system

support

requests

regarding

Windows

PCs,

Chromebooks,

printers,

applications,

and

general

device

issues.

2.

Imaging

&

Windows

Deployment:

Build,

image,

configure,

and

deploy

Windows

laptops,

desktops,

and

peripherals

for

staff

and

classroom

use.

3.

Device

&

MDM

Management:

Support

Chromebook

deployment

and

hardware

maintenance;

utilize

MDM

software

to

configure,

track,

and

deploy

iPads

across

the

district.

4.

Identity

&

Account

Management:

Administer

day-to-day

user

accounts,

password

resets,

group

memberships,

and

permissions

within

Google

Admin

Console

and

Active

Directory.

5.

Endpoint

Security:

Oversee

Sophos

Antivirus

client

installation

on

Windows

endpoints,

monitor

console

alerts,

and

execute

malware/threat

cleanups

as

needed.

6.

Preventative

Maintenance:

Clean,

repair,

and

maintain

hardware

and

peripherals

to

prevent

failures.

B.

Secondary

Focus:

Basic

Network

Support

1.

Network

Connectivity:

Assist

staff

with

physical

network

connections,

drop

testing,

Ethernet

patching,

and

Wi-Fi

connectivity

issues.

2.

Infrastructure

Assistance:

Assist

the

IT

Director

with

basic

network

maintenance

tasks,

such

as

replacing

patch

cables,

checking

switch

status

lights,

or

tracing

cable

runs.

C.

General

&

Administrative

1.

Documentation

&

Growth:

Maintain

technical

records

and

inventory,

track

work

orders,

and

continue

updating

technical

skills.

2.

General

Duties:

Perform

other

technical

and

operational

duties

as

assigned

by

the

IT

Director.

Employment

will

be

dependent

on

successful

completion

of

a

criminal

background

check

as

mandated

by

N.J.S.A.

18A:6-7.1.

Additionally,

and

in

compliance

with

federal

law,

all

persons

hired

will

be

required

to

verify

identity

and

eligibility

to

work

in

the

United

States

and

to

complete

the

required

employment

eligibility

verification

form

upon

hire.

Permanent

teaching

staff

members

are

further

required

to

meet

the

citizenship

standards

set

forth

in

N.J.S.A.

18A:26-1.

Approved:

August

31,

2026